We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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All round I have no complaints whatsoever and was surprised by #1 the great customer service and #2 by the item itself. The contact was in touch throughout and followed up to make sure that everything was in order, they actually sent an extra wig and eyes without prompting and everything arrived much faster than expected or indicated. As for the item itself, it surpassed all expectations and is remarkably lifelike and fun. Definitely recommend it.
It took over 30 days to deliver even if it said 5-10 days. The doll is relatively nice quality and very pretty and sexy, but the lips where not red and teeth not white, just same color as skin. The eyelids fell off after 5 mins of use. 2 wigs included but neither like the one in the pictures, but both are ok. 3 set of eyes included, brown, blue and green. Panties and a gown included. One leg is very tight and the other much looser, making it fall to the side easily. The back of the ankle had a small tear already when I opened the box. The 135 cm probably weighs more then a 135 cm tall person, quite heavy, but it makes it realistic at the same time I suppose. It does the job and is quite fun. But you get what you pay for.
Very pleased with this item. Looks just like the pictured item in the add.
The quality of this doll is excellent. She was delivered to the u.s. without any issues. All of the older reviews are accurate. recommended
I'm very satisfied. Good art than expected. We need the future of verification for durability , but the cost performance is also very good at the moment.
Thanks a lot...exactly like the photo..fast shopping...I will order from this store again
Fast shipment and delivery. Wapped well. Item as described and received in good condition. Perfect transaction. Recommended store.
outstanding service and very helpful throughout the buying an delivery process. I would recommend this store without hesitation
The doll looks just the same as pictures, well made and very fast postage. The Seller is really good, I`m a happy customer
Communication with -the the store is good, very fast delivery, doll is as described, skin is very soft, Very satisfied
Fantastic Service and Product. Extremely fast shipping. Product is high quality, accessories with product was great surprise. Thank you store for the fantastic sale and shipping experience!
She is very beautifull and even more beautiful when I dress and make up, I'm very satisfied and she fits wonderfully in the house. I knew that was The Mine!!
The quality is excellent, live is the same as in the photo, nice soft material, body without defects, everything is cool. Thank to the store and the store for keeping a high level of quality.
Very fast shipping, awesome! Just 15 days. The product has arrived in perfect condition with a perfect packaging.
Great looking doll for the price, good communication with store until payment. Well packed and fast shipping. Everything fine. Highly recommended store.
Product exactly as advertised and described on the photo. Quick response to any inquiries. The store's product is excellent top quality and good price! I highly recommend this seller!
Excellent points, just like in the description, Thank you, for prompt shipment and quality products
Very nice, as photos, very kind store and answered my questions. Recommended shop!
Extremely good toy! The shipment was really fast (2 weeks) and the content in perfect conditions. My girlfriend loves it and I’m happy about it. I recommend the toy and the store.
Nice quality.?Good product.Perfect .Excellent store and excellent communication, shipping was moderate.
thank you, excellent goods, easy transaction, excellent packing, ship fast, good communication, recommended, AAA+++. The goods as described.
Super , very well made, nice material. Delivered fast, will definitely buy again from this store.
Long wait, she has finally come, very beautiful
This item was very accurate and helpful for its particular use. I am much satisfied with the item received.:)
This is a very beautiful item I am very satisfied with this beautiful end result!! I would purchase another item of this type again!!:)
Just as described. Beautiful doll. Excellent Seller!!
Excellent Product!! Great communication!! Really satisfied with the Item!!
Very good quality for this price. It's my first product of this kind and I'm very happy with this pick. So far I don't saw any visible damage and/or production related damage on the product. Including fast shipping and processing of the order made me give the store 5 stars for this product!
very pretty doll, I recommend it very realistic :)
Excellent quality! Good store. Fast shipping and delivery. Maybe I'll buy another doll soon, but a bit bigger in size.
Doll is perfect. High quality product and so beautiful, I feel completely satisfied.
Very fast shipment. The doll is in perfect condition. She is just like the pictures. Seller communication is excellent. She is beautiful. Will buy again. A+ store.
Hello and thank you super doll identical to the picture .. Reasonable and good bill., A + + + + +
This was a very good choice. That doll is much better than I expected. Very good communication with the store, Thanks.
The head is beautiful! Great quality and fast shipping! Thank you!
Beautiful doll. Truly a work of art. Particularly pleased with her skin tone. Lovely skin and very realistc.
Great purchase ! The item just looks like the pictures. Very good quality, very realistic . Thank you :)
The Material feels very good. The Face looks so real, really good. And all Super Quality as you the first time can judge. Very Good Quality Product, nice material. The doll is looking exactly the same like on the picture. Very natural. Very Good Expierience, Thank You
Thank you store, the product came in excellent quality. I recommend to everyone.
I had a lot of doubts before i purchased the product, but when i recived it, it was better than the pictures. The product is great, buy from this store and relax, they will make everything easy for you.
amazing work of art. design keeps getting better and better.
Perfect service and wonderfull doll. Thank you very much!
just awesome doll really really incredible