SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received the goods, the store is excellent
The product is great. I liked everything. Super quality
It was faster because as said top really super
The product was torn
Divchina is spoiled, and I recommend meaning.
Excellent, came even in a charged state. We will try, then I will add feedback.
Fast shipping and it's as described! smooth silicone and with a on/off button. Need to add lub to insert into vagina otherwise very dry. right size to go in and great vibration. quite loud but when in vagina is very soft. remote button is average but as long as it works! over good!
Good product :) the remote controller is working perfectly and the package arrived in perfect condition- can’t wait to use it with my gf ;) super fast delivery too to Italy
They sent within the stipulated time, but the post office who likes to do the wrong thing delivered later, but the store is to be congratulated, the product arrived very discreet.
very good..
Very quiet I recommend a nice product.
Its OK
Excellent as described.
Everything perfect and works properly
Fast shipping and certero the same product q on the page
Coletul a ajuns la timp,sunt f multumita de acest produs. Mulțumesc
All right, ecellent product, good operation.
הגיעעע מהררר long not tried אעדכן
He arrived long before the estimated delivery time.
Good quality product, 5 star satisfied.
Chollo price and controller comes with stack
Arrival very quickly and good quality
Very good quality for that price, very fast delivery to UK. Good store
Works, I buy the second one, not myself of course
Perfektní VŠE funguje as has. Batteries for ovladače CR2032 them součástí Baleni
Recommend. Kupione dzieki group on FB aliexpres miracles for peanuts. Recommend
It came super fast and looks good quality missing to use it
excellent do wear it 24/7 doubles up as butt plug do wear narrow crotch shorts the pink extension does pop out
ok.
As is the description
The product has arrived very fast, very nice, good quality thank you.
thank you
The article came a few days later but what I asked for was very good and with the delivery boy with the attention when I arrived very good
Excellent product and I arrive earlier
Excellent
That's good, she's got a wibrace. It's all a bad description. Recommend!
Everything corresponds to the description. I came quickly. Charges, works with the remote. In the work has not yet tried, if there is something wrong, I'll add a review. Seller thank you)
Perfect
Product description corresponds to the quality is excellent recommended for purchase
Everything OK
It's a little smaller but it's good
Too loud but fun. Arrived in a aprox a week
Very practical to play
To put the device to recharge it does not give a single signal Q is charging.
Perfect, discreet shipping and on schedule, good store
Recebido
All is very good
Everything has come, packed well, without Palev
Vibrates powerful. The toy is not quiet.
Description as in the picture everything works, Thank you store!!!