SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as the image, very elastic, difficulty putting it. Acceptable, but not recommended. Fast shipping
is okay Good
Came all that and in time I will complement the review later
Norms are a thing. On the eggs strongly does not put on, falls down, but in general, it sits tightly. My wife was interested in new feelings!
It came together with other goods everything is perfectly packed even laid a gasket so as not to merge today I will try to unwrite
Super
Well, as if so, for once: for a sample + is too small, tightens, prevents the constipation-the sensations are strung.
прикольные штучки за полчаса использования не порвался.жене понравилось .
Working
Доставка 20 дней, с виду отлично, не пробовал, мягкий силикон.
Just excellent, and perfect,
не приехал
Very soft, quality silicone, stretched to any size, the wife liked it, for a change I recommend!
Very pleasant to the touch, as in the case will show, it remains to check.
Pleasing product… Easy to wear… Result superb... * * * * *
Consistent with the description recommend salesman.
Toy, torn at the first use
Super
Good quality
SUPER!!!
All have come quality super
Corresponds to the description, the quality is good
The item came as described by the store, "great item" really does it's job and they are very easy to clean. "Thank you seller".
as described
всё хорошо
The thing is cool. i need lubricant. I went to try.
They looks like in photo. Don't tried yet, I hope to have fun
всё пришло спасибо
The parcel came 2 weeks before Ulyanovsk for quality soft silicone all corresponds to the description
Very accuarate!
buen tacto ,agradable ,lo recomiendo .
Superb quality
All OK
Excellent store
OK!
Две покупки были обьединены в одну. Время доставки - 12 дней! Трек отслеживался. Товар внешне очень хороший. Запаха постороннего нет. В деле не проверял.
Everything as in the description, it came to Ukraine very quickly
Aww OK!!!
Size, small
It remains to be tested.
There is a smell, I hope it will fade.
Cool thing
Товар пришёл почти за 3 месяца , соответсвует описанию . Материал приятный , ещё не использовал
Ok
The goods came as in the description. Packed well, it was not clear to the touch that inside. When using, I recommend using grease. Without lubrication, it gives a little discomfort.
Need lubricant, without it nowhere)))
The parcel came within a month in conjunction with other my orders, it is very convenient to receive quickly and all at once, to the touch soft medical silicone, the smell is, but very weak, in the case has not yet checked, then I will add a review, as they say forward, to meet new impressions, I did not communicate with the store, I did not need it, but since all the rules and sent quickly to the seller and I recommend it, in the reviews I read that there is an attachment, we will break the price the price in short, the main thing that from this device was the effect, but you will not try not to learn
bien
good
Great product