SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
Excellent material quality with its instructions quite resistant I had my doubts at first but it does it very well
Three,.,-.,.,.,, satisfied with not being caught in the tube and arriving well
Product passes the satisfaction test in what they advertise.
I arrived fast the package just need to try it
as described
The last step of the instructions say "The silicone strap and silicone cushion could be used instead of the silicone tubing", but they weren't provided. Should they have been included? Also the comfort strap is way too long for me, but the instructions don't mention that it can be cut/shortened. The instructions do mention the tube can be shortened, but not the comfort tube.
It may be a little uncomfortable to adjust the glans on the strap, but it serves the purpose, if your friend is very small or turtles too much, it will probably slip out.
looks fine, awaiting results
very go
bien
doesn't fit amazingly
Very good, in the almost 4 days of use I grew my penis 1 ctm more
bom
Exelent
I really liked the product and very comfortable and does not get hurt, I recommend
excelente
Very fast shipping, good material to wait for the use to see how much durability is expected or hurt easy to use feel the work now just waiting for results thanks to the seller I recommend it and aliexpress
good one for that money. eshops in my country are selling from 120€ this type of penis stretcher
Item receiver
Very good product. Im happy with product, packaging, and delivery time . Thank you, good seller :)
Arrived before the deadline
Arrived fast well packed discreet materials look quite solid
I was in doubt about the product, but it seems that it does its duty, the silicone part is good to cut to give a little, because it does not slip, but I put a cotton to hold better
I already grew machín, guaranteed
I will write down, do not shake
excelente
Trying
Fast delivery, congratulations! Product identical to the exposed on the site. Very well packed (you can't tell what it's about to feel)... but you can read the description on the packaging. Super well finished and comfortable within the possible. Need to wear with wide shorts and jeans much larger than the number so as not to bother during wearing. OBS:... Comfortable in pajamas in the hours off work. I liked it a lot!
It is a great device. I'm still figuring out how to put it together but I really like it
It's okay
The product does its function and as the product is fine, but the packaging and the shipping label should be more discreet.
Very fast delivery I tried all well just cut one cm the big pipe
Good product, sustaining rubber and well resistant, satisfied my expectations
this item has fantastic. grip, works great, and has very good results so far. I am very happy with this product and I would recommend it to others. it works.