SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice
look good
Good lubrication product meets the request
I like it very well
The item worked great, arrived in only 15 days, exactly as described. Also had discrete packaging.
Was poorly closed and a third of the bottle just poured out.
Good thing, no jitters. Good slip))
Everything is cool, well packed. well done!
Quickly dries asked to put a bonus (ego was not) as described (delivery 37 days Poland)
The effect does not resist as it is water based. It quickly fades so you have to add more
Our wife suits us, we take it not for the first time. Good quality.
Everything arrived impeccable .. I haven't tried it yet, when I test it back to tell you what I thought ..
Everything is perfectly packed! Excellent lubricating effect is achieved when processing the piston! At high revs, nothing smokes! Recommend!
Hernia VNA yak water is not zmazu, shvidko vyikhaya, in short, not stag
No smell, no irritation with sensitive skin
Part spilled during delivery. The package does not protect the dispenser from pressing
Works very well, and the packaging was correct.
Easy to use. Not to sticky and easy to wash off after use.
Pleasant I recommend
Received before the date now more than to try
Outwardly everything corresponds to the description.
Great thing tried for every
What we need.
very good quality, enjoyed using it thanks
It fully corresponds to the description. My purchase recommendation.
One of the bottles had been filtering its contents, more likely due to the handling of the shipment and how the package was wrapped. As for the product, very good quality.
Great product
Thank you, well packed, the lubricant is excellent
Well, it dries quickly
Produces not enough lubricant for the anal I'm a little disappointed
password settings is difficult
Very good.
It is too watery, it lacks thickness. Quality is not optimal
The quality of the contents is good, but the packaging is weak, some of the contents have leaked out. For this 2 stars were removed.
very good lubricant, works well, lasts a while before you have to buy a new bottle
Fast shipping
The pravvets sent to the post office without a tracker it was not very convenient to receive the whole goods of the davolin
OK
very good
It is the same as described in the photograph, use it and it dries somewhat quickly but the feeling is good and very subtle
good for wanking
Came on time! The quality is good! I take it a second time. I recommend the store! Responsible!
genial
Quality correct price,
great product, very good quality,I recommend this store, thank you
Good lubrication. Hippoalergenic. Packed very well. 3-4 layers of sealed packaging. Nothing leaked.
Everything perfect, thank you very much
Very good oil. Very slippery. I hardly feel the smell, but I am a boy, I make a girl, she likes it. Does not dry. Another thing is that it is very slippery, so like a coconut, you can't get much of the skin. Only for gentle use. But this is just a feature of use, not a disadvantage. I will take more.
arrived here all leaked - lost 25% of fluid.
vert good