SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfecto
The texture is a bit annoying, but it’s a wonderful lube
All is ok. Very long delivery,about 31days
Awesome! Super wet n smooth, no irritation or side effects, easy to clean up.
I received it only to be 3/4 full and a mess. But happy I got that much at least.
Quality price correct
Not a quality anal lubricant. While not tacky and relatively long lasting, as a lubricant its so watered down that its like a bottle of water glanced at some j-lube before going up your butt. look elsewhere.
Came fast
Works great! A little sticky but it doesn’t really matter since your going to have to wash it off anyways.
Works perfectly. Recommended
As described no irritation good quality,I recommend.
The product was sent with a great delay but still sent everything in order in quality is not very disrecommended!
Well packed, not yet tested
Do not recommend, liquid lubricant, almost like water. In one slightly thicker.
Excellent lubricant does not dry for a long time.
Works well
Maybe it should be, but the bottle is not full. There is no smell. Very liquid.
Thank you all as described
Delivery is very long.
Ordinary as everyone else. Dries quickly.
Clean not used by ndravica order
I haven’t used this yet either, I hope it works well.
One bottle was opened. About a third poured out. But there's nothing to blame the store, the mail box. And about the product: normal search lubricant. Cheap and angry!
works like it should
This moubiene
Super great! Lasts for a GOOD BIT!
Good product
Nice thin
Thank you, I received the package quickly
Very fast and very good
Very good viscosity and you can see that you are going to give up a lot
It's perfect. It last for a good amount of time before having to apply more. It feels good and cleans easily. Shipping was fast. Thank you for this high quality and inexpensive product.
Thank you very well.
Glides very well and is tolerated, without side effects
like described
Thank you, it's okay.
Wholesale quick use good
good
They're also, they 've taken a while to come, not the first time I 've asked
The goods have been delivered with delay
the delivery was fast to sg,
Very good product. Very good store!
Works great no irritation
It's like crying. It's dry quickly.
Arrived open container