SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, I will order more ..
Very nice dress, color just as intense as the picture. Recommend :)
Fits perfectly, design is awesome but the quality of material is not durable. it got tattered on the breast line the first time to try it on
be very skinny to wear this...have no extra fat or it shows thought the bands!
Súper lindo!!!!
Nearly the dress as the picture, only binding on the neckline a little off different
Delivery fast
Good quality very sexy
Dress is exactly in the size, but not this black bright, m black matte medium and wrinkled.
Chic stockings, fully delighted
Looks very sexy. Size approached, wear European m, 168cm/60 kg, chest 75D
Excellent quality
Excellent quality.
Rear are only yarn
Received. Looks good. Not used yet.
The quality is good, the threads do not stick out. the fabric is soft, pleasant to the touch, the size matches.
Excellent.
Tiny even for one size 42
Never arrived, it's a robbery
Very nice, just as seen in the photo
przepiękna jak na zdjęciu polecam
not like in the picture. small.
Very small
נח וממש יושב מוש..
не распаковывалось, о качестве ничего сказать не могу
Very nice. Looks good.. Good quality fabric and sewing, same as in photo. Fast shipping
Perfect
Very satisfied with the product, adjustable and like the picture
lovely
Poor quality
Pretty, but very small... XL is a 38FR
Valt retail
Very sexy and discreetly elastic.
He did not arrive yet
not even similar to leather, but cute outfit.
satisfaite de la commande. belle couleur
Качество супер. На ощупь очень приятный материал. Выглядит просто отпадно!!!
Super, the village is wonderful, does not tighten, shimmers beautifully.
Super. Recommend fast delivery :)
Taile 38 pour xxl
Slightly big down rum you must small sewing but otherwise very beautiful
Goods Super I am very happy Came order even earlier than I thought Thank you very much
The non-is beautiful.
Lovely color, small
I liked the suit of my husband, the size of 44 villages is excellent.
Super
Panties will be huge even an elephant, and the suit itself is small for one size. But the suit itself is very cute, there are no smells, it is pleasant to the body. Very insulting for not suitable size
Not exactly
Très bien
We recieved the item in good condition