SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product with perfect size
Particularly interesting object. Soft to the touch. Good quality. Very good!!!
Very good dildo with a beautiful blue color. A little flexible but multiple sensations thanks to its different sizes that fill you with pleasures.
Product cheap customs top sequestration also don't's and unlikely will have's, then if to contact, it will Cheap prosecution with Cat Men's careful bagged together with Sona because will Center Silver free
I asked for partly refund, because I ordered color "jungle' and it doesn't match the picture. In stores photo it's like 100 times better, I love ombre look, but in real life it's not ombre, colors are splashed together randomly, a lot of dark green color instead of that pretty ocean blue (sadly I can't add pictures to my review) Item itself is good quality, very silky and soft.
Wow wow WOW. Came in a discreet package and really fast. Suction cup is strong and the shape is great. No weird smells, really soft. Can recommend!
exactly as pictured and described! very discrete packaging. took about three weeks to arrive in the US. thank you!
Nice item. thank you!
Feels good
This toy is really really good the silicon is great, suction cup works well, the colors look good and the shape is perfect to hit the right spot, overall I'm very happy with it!
In reality, less than expected. To the touch is pleasant.
Excellent Toy, pleasant to the touch, color tones slightly different from the photo My girl liked it, although it does not fit into it until the end, but I think she will quickly get used to its size
looks like homelander from the boys. no Oder. very soft tissue
I love it
honestly the shape of it didn't really pleasure me well size was smaller than expected
Confusing size
Girls boys buy
Product is just as shown. mine showed that it was delivered when it was not? then came in late. I am not that bothered by that though item is prefect <3
Fast delivery to Ireland. Feels WONDERFUL
Beautiful! Excellent quality, very soft suction cup stick very well in ceramic. Super fast for Brasil!
Hoped it'd be bigger, but it's fine anyway.
Very good. Not found that could one day have access to it. I am very happy.
Very interesting form. Medium softness, but horizontally keeps the shape and rises straight as it should. Thin for me, but long. The sucker holds perfectly.
Blue-green-yellow is as beautiful as in the picture. Brown-gold vice versa, more beautiful than in the photo, matte
very nice colour, very squishy. does make it a bit hard to get in when you're using it for anal
Nice stuff. As in the photo. Size corresponds to take will not regret the store many thanks!❤
great toy! and amazing quality. it's a bit longer than I can take without a lot of work but it hits all the right places anally.
the product is great, nice feel, very soft and comfortable. Just the right size to pound it hard or to keep it for hours
Smaller than I expected, but good quality overall.
Very quick delivery and product is accurate to how it's shown in size and color! :)
Everything is super. Delivery DPD-not super. It is a pity you can not choose another.
There is a minus! Does not match the color! No transparent color as in the picture!
very flexible great design slips in perfectly not too big but definitely not small
Parcel very well packed and discreet. Free and normal delivery. Product compliant. A air quality and durable. A see time. A test.
the dildo is wonderful, the color is beautiful, it is soft, comfortable, does not hurt and is flexible. Arrived in 10 days
Delivered as advertised, good flexible material, would recommend
fast delivery good product
very nice, thanks,I like it.
Fast ship, discreet, less pink thank picture. Great firmness and shape.
Bien
Very Beautiful!! Thx.
Good store perfect product
That'S Perfect! Delivery is very fast)) super quality. Thank you)) is recommended))
It is perfect, both in size and shape
Delivery was fast. The goods arrived in Moscow 8 days after the purchase. The recipient is happy. It feels much softer than usual Silicone Dildo, but this, in my opinion, is even good, because this instance is longer and wider than the usual size, and because it could cause cause cause cause The suction cup is extremely strong and strong. So that you can tear off the half or carry the sheet glass with one hand. The quality of the goods is excellent. If you want a variety or experiments-this is your option!
Super, I recommend. Packed perfectly, everything is whole, soft and pleasant to the touch. In practice, I have not tried
Great store and amazing
Very fast. Good quality
The good amount of firm to squishyness!!
These are so perfect