SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soft of excellent quality
Very fast delivery, no customs. Good quality, thank you. I recommend this store.
For the price, it's a very very good toy. Quality-wise, it has absolutely no dents and a super smooth surface. Also, it's really made using platinum-cure RTV silicone which is totally harmless and biocompatible, so unlike other toys you can use this toy without fearing you're gonna get butt cancer. You can tell by the lack of any smell, and the dry touch that's oily in toxic tin-curing RTV silicone. Size-wise, this is almost the same size as a Bad Dragon medium gryphon. Firmness-wise, this is probably on the "firm" side of silicone toys, something I am not too fond off and why I considered giving it 4 stars, but that's mostly a personal preference so it wouldn't be too fair.
Molto bello, morbido flessibile e indossabile.
looks great
Fast shipping. Great quality.
fast delivery thanks
ok good store
fast shipment, good
A+ store, everything perfect
EXCELLENT! THANK YOU!
Thank you, excellent goods, easy transaction, excellent packing, ship fast, recommended. The goods as described
very fast and good
It's excellent! good quality and a good store!!!!!!
Great quality. Super fast delivery - about 2 weeks
Material seems high quality, very little smell. Size and firmness are good as well.
Everything was okay.
На ощупь приятная, не пахнет. Жаль нет выбора разных размеров .
Product as described in excellent condition thank you very much
Excellent! Fast shipping! Thank you.
fast and helpful response , great shipment packaging and 100% genuine . Highly recommended
soo beautiful fast delivery, thank youuuG
Love the product ! Fairly quick delivery. Thank you so much !
Nice one. Fast shipping. All is good
Beautiful, great quality and very fast deliver. Thank you so much :-)
Awesome store
would recommend
fast delivery , the goods conform to the description
I has arrived and it's the same that the picture shows.
Arrived in the company with another parcel, the outer package was slightly broken, but the anonymity is still preserved The packing itself is good: a black package with an address, inside an incomprehensible inflated bullshit, a type of pupyrka, the toy itself is wrapped in a soft plastic plastic To the touch is a pleasant toy, velvety, soft, quite flexible, neutral in color. Who Scares "Cho there write on the box?" I answer: craft toy. So no one will know anything
Well, but it wasn't the color I asked for.
It’s awesome,shipped discreetly. The material is nice, the texture is good. Colors are bright and nice. It doesn’t have a smell and it just seems great quality overall. I was hesitant since they’re no review pictures but it’s worth it and I’m happy with the purchase
Can't wait to try it.
Excellent acquisition, pleasant to the touch material pleased with its bends and shapes surprisingly flexible, the sucker pleased with good fixation. I advise you to use not only women, because the form makes it possible to know about yourself even in low sensitive places Your: Violet Hart
Just as pictured and the store was great.
Cool
Ideal
It's smaller than I thought but it came days earlier
Came in a bag and not a box other than that, perfect
Great product, fast shipment and very good price!
Enjoyed it, thank you !!!
Thank you very much.?You're a good store!?for the money is very good even..?very good
colour is very different
Nice Dick. The material is velvet, matte, very pleasant. No smell. Active part-19 cm. Very well sticks to the surface, keeps. Im happy
all is good
Great product, great store!?
Very good! Nice goods, fast delivery. Good store, friendly and communicable. Thank you!
This is the best dildo I've ever purchased. Quality silicone, amazing texture, soft, and the perfect size. The suction cup works really well, too. I have absolutely no complaints and have recommended this to multiple people already.