SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I felt it small measures in total 18 cm but despite the size it is comfortable and soft, I recommend it
Came early. Looks just like the picture. No complaints. Haven’t used it yet though but I’m sure it’s great
Size more Asian than European but I recommend it works :)
I thought it was smaller, I couldn't read instructions, but it was very good, when I used it, I achieved my goal...
It is very nice, I hope it works well, thank you very much
excelente
Good product I really liked it was what I needed
Very beautiful vibrator, excellent material. I recommend
Perfect size to carry in the bag. Very good quality materials. The clitoris stimulator is adjustable. The vibration is powerful and the time it lasts is very good.
Not used it just arrived plus early as expected thank you
Affigniy, prisham in a good station (about the box, everything is over there), this is a Bagato regime. Priyshvidko
Arrived all well
The package is damaged, the product itself is solid
It is quite good the product both the materials and the performance at the time of turning it on is Rechargeable
Very great
I arrived before the date without damage and of good quality just what I expected.
Works well good size and rechargeable battery loved the person.
The order was in the package, everything is probed. At least put it in a box. Horror.
The product is fine, but I did not like anything that it came in a transparent pocket, quite and bought this model and they should send it in boxes is not transparent and ugly bags
Received the parcel without box. Was loaded, with a USB cord. I haven't tried it yet.
Excellent quality, incomparable price and the speed with which the products have arrived have me very surprised recommended 10 out of 10
Well received product is perfect and in advance
the vibrator came and the quality is very good. the shipping was fast. came after 1 week i think. thank you :)
rechargeable and works well
The truth is fantastic but if I had liked it to be bigger, why if something small comes but the father is the vibration, I hope my review will serve you
She liked my friend very much thanks to the supplier blessings🤗🤗💯💯💯
It is wonderful, I have loved this toy, it is multiorgasmic, it truly makes you feel pleasure and easily reach orgasm, my wife enjoys like a goddess.
They sell what is indicated by the seller. You have to be careful because it is a little smaller than the normal ones. Either way, good item
They arrived well and are very good. I thank the seller for your prompt shipment
Just arrived haven’t used it yet
I love this it’s fast but small😍😍
Excellent!!! made her explode...
The truth is that it's okay, the vibration changes well, it's semi flexible, I liked it quite a bit.
I would like you could let you upload video to see the magic that this product causes.
Excellent I was surprised at quality👌 Excellent Product👍👌😉👏
Everything like the description to my staff makes me very rigid but this good does not mistreat you♥️
Very fast shipping …it seems very good quality and the size also worth it !!!
Ideal size and wonderful texture, the price is amazing and load well.
My wife liked it but bad small size does its job
It arrived well and even faster than expected!! The only bad thing is that the battery runs out
Does not allow me to upload images but it comes the same as the sale photo, the purple part is not completely rigid, it is soft.
I made my girl crazy with this toy. The battery lasts long enough
Highly recommended product. Ideal for beginners
arrived quickly, a few days earlier than it was supposed to. box was a little damaged but the package itself was discreet.
Fulfills its function
Ótimo
Deli
Works well, modes are fine to switch
Good
It arrived only in the bag, it arrived well, it has good power, and it is of very good quality, it is very worth it for the price.