SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived arrived very well packed, I liked it a lot. I recommend. Well packed, I really liked it. I recommend.
Very good, the truth works better than I expected and I can enjoy as much as if I had personally gone to a sexshop to buy it, I recommend it!
It arrived only in the bag, it arrived well, it has good power, and it is of very good quality, it is very worth it for the price.
I know see of good quality and I hope my client likes it... I give it a 9 out of 10 arrived well. Packaged and with your cable.
Got the job done
Product in good condition, box broken and crouched .. Lousy service with the trapper
In a short time I arrived and very good material
The quality of Mexican is acquired by birth or by naturalization. I. -Are Mexican by birth, the children of Mexican parents, born inside or outside the Republic, provided that in the latter case the parents are Mexican by birth.
The device, saves me in the absence of a guy ~ I advise all girls who want to please themselves
Size is fine, vibration is good, results
All very well
Product took 11 days from the warehouse to the delivery to my house, arriving exactly on Valentine's Day. Approved product.
Very REGULAR size, I think you will like it, vibration at both ends very REGULAR, correct width. COLOR lamative
Goods, for a dot-it-it-will. Packing for good. Maje in Ukraine for 2 tijdni.
It should be with every girl in need.😉
Shvidka shipping
Arrived before the date
All good
I use it
It arrived in perfect condition and everything works well
Not very good battery
Good product, good operation, good material. But The distribution company in Peru is PESIMA, delay in delivery, do not give information, there is no tracking in your system. Wrong, they must change the company of distribution of products in Peru.
Not necessary packaging, everything can be probed, put in a box
good
Shvidka delivery, goods will be described
Chudova at the vikoristanna, the portrait rozmir, the shvidka charged, The Puge of the marriage. Recommend before purchase!!@
All right Thank you.
It's smaller than expected, but that's okay. It's very soft. I haven't tried it yet, though.
Looks average quality
Good
Everything came right
I felt it small measures in total 18 cm but despite the size it is comfortable and soft, I recommend it
I expected it to be a little bigger, but it's still good. Vibration is strong
What to expect from this product?? Well that. Normal pulling small, but for the price... Very bad packaging, with the trip came the destroyed packaging.
I arrived early, good size and for the price is an excellent purchase
Came early. Looks just like the picture. No complaints. Haven’t used it yet though but I’m sure it’s great
Eh
Very good but he likes mine more, I arrived two days before
all good, product as described
The product arrived damaged but they made me refund reliable 100%
Works.
Superb quality
Excellent Product I highly recommend
pretty quiet and a lot of different modes!
Size more Asian than European but I recommend it works :)
I thought it was smaller, I couldn't read instructions, but it was very good, when I used it, I achieved my goal...
Super) shvidka shipping) all pratsyu .. Bagato regime ..)
It comes fully sealed in the product wrap, and if it comes as such. Looks good quality.
Arrived very quickly .. I recommend it
Excellent, fast shipping, recommended seller.