SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is not very large but it has different vibrations, for the price it is perfect. Came super fast.
Incredible, arrived loaded. Fast charging and good duration. Vibrates in different modes. Arrived quickly in Mexico
It is very nice, I hope it works well, thank you very much
excelente
Good product I really liked it was what I needed
It is of good quality, although I was very surprised by its size, I expected it a bigger pelin, but also its size is very functional
Wonderful, we should all have one of these.
My wife is the happiest
Envoi discret.
Love (strong vibration)
Very good quality My woman is super happy a little small but does her function thanks to the seller
Very beautiful vibrator, excellent material. I recommend
Perfect size to carry in the bag. Very good quality materials. The clitoris stimulator is adjustable. The vibration is powerful and the time it lasts is very good.
I have to try
Item as good quality good vibration description
Good product is not as big as it looks in pictures my box was a little postponed but excellent function
Very good 🫦🥵🥵🥵
Works well. Be careful not to get wet. Eye comes without box. So it feels like it is.
Not used it just arrived plus early as expected thank you
Affigniy, prisham in a good station (about the box, everything is over there), this is a Bagato regime. Priyshvidko
Hermosa soft upper screen gift
Looks good a little short but does its function
I pray that I don't give up, pray that I do my best Pray that I can lift up, pray my brother is blessed Praying for enough, pray Virgilio wins Pray I judge nobody and forgive me my sins
Something small but easy to use
the material is feeling pleasent. even though it's not that big, the intensity is high. I still have to figure it out the different frequency thing..
Super rich to use
Arrived all well
The package is damaged, the product itself is solid
It is quite good the product both the materials and the performance at the time of turning it on is Rechargeable
works so well. make sure to clean it before it's used. when I opened the package the box was already opened and a bit broken so I was disappointed. good quality dildo tho
Very good quality, rechargeable and easy to use, a feeling of vibration very good, unfortunately no box, but well packed, color as the photo
Great, working perfectly.
Arrived early
Satisfactory.
Ok perfect
Very great
Does not let me upload photos, but the product is good, quality and it does work, it arrived on time and in very good condition
Good, but the box comes crushed
I received the parcel, I was very not satisfied, the box was wrinkled, the goods were opened, maybe someone used it, they will have to carry out disinfection.
Article conforme arrivé rapidement
I arrived before the date without damage and of good quality just what I expected.
The device seems to be not bad, vibrates cool and there are several modes, it's a pity that my wife did not appreciate my competitor) I will have to puff myself)))
good shop good price fast shiping
Arrived fast Silent, easy to use and practical
Good as described
Works well good size and rechargeable battery loved the person.
The order was in the package, everything is probed. At least put it in a box. Horror.
Arrived ahead of schedule and in perfect condition
Is as shown in the publication. The box arrived a little battered. But nothing serious. The product arrived well.
Super well the price and exelent quality I loved