SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Polecam
She’s easily my favorite toy. Every day or anytime I have alone it’s me and this baby. You will not be disappointed TRUST ME. I have 3 of these already
Haven’t used it but looks great
Very very nice sensation, great instructions for charging etc
very quick delivery, item looks just like the picture
absolutely amazing. the vibration modes gon SEND U TO HEAVENNN. rosequan arrived in under a week, and made me s***** in under 5 minutes
OMG! That was quick! I received it 2days after i purchased. Works very good. Get it girl it’s super
Very nice product. Well-made, pleasant to touch. In addition nicely packed. Recommend
4 day delivery! I’m in love! Lol!
I didn't believe it works as good as other people say, because it's not easy to satisfy me, but Oh My Gosh... I get orgasms just like in 30 sec. can't recommend it enough.
Hey! If someone from Poland wants to have express delivery it I am selling new, factory zafoliowany for 35zl-you will find on OLX or Vinted "vibrator Rose".
Strongly advise. Vibrator near did not stand, covers powerfully, acts for a long time and oooochen nice. Solid delight
It sucks not itself, but makes no difference cuz is very good. Buy won't regret
She's too sensitive for this. :)
The goods are good. Very high quality and beautifully made. Everything works. Recommend
Delivery was delayed for a week. During this time, the action began and it was possible to buy much cheaper :( well, come on. We have to get used to it. And very loud humming during work. In secret, it will not be possible to use Packing is very beautiful!
Working great! The pink is a light shade of lilac, very pretty.
When I say this toy is one of the best toys I’ve ever used! Came quickly, in discreet packaging, with a cute lil box and a little bag to keep it in. Brilliant product .
Seems pretty great. I've used it a few times and it's exactly what it shows. I've had a toy like this one before and its pretty similar yet way cheaper. Like a lot of vibrators, this one has the 3 strength settings and a variety of patterns that feel really good!
Not very discreet, but very very effective. New favourite
felt my soul leave my body, definitely get this !! only downside is it is a bit louder than expected but playing music mostly covers it
I didn't even last two minutes. This little thing is so powerful, and SO quiet-- which is a must for me. It's rumbly, which I adore. There's a light suction, which feels absolutely amazing. I'm usually someone who takes over two hours to finish up, but this cut that down drastically! and honestly? I'm quite happy about it. This is absolutely amazing!
This is a great toy it but it’s lowkey not that quiet especially when it first gets charged but it’s still worth it and amazing
Uletic thing I advise you not to regret buying. Want to please your second half Be sure to buy
Arrived in less than 2 weeks. Discreet packaging. Perfect size, loud if you dont live alone so turn something on. Never orgasmed the way I have with this thing. It was the first time I squirted.
Finally! Came, delivery instead of the declared week, took three weeks. And so of course the flower is gone)))
Vibrator, not suction. Really good in every way. Comprelo
Buy it... JUST BUY IT!... Thank us later.. I still don't believe in Squirtting .... But let's say, the bed was wet.... Left me satisfied and confused af!
The Holy Grace folded in seconds and only with the first speed Fast charging and good autonomy. Discreet parcel and arrived two days before the scheduled date. Essential toy for all people in vulves!
wowwwww this one is amazing! highly recommend! beautiful and carefully packaged.
This product reminds me of a regular wand massager that I got a while ago but more compact. I honestly was expecting a little bit more with the reputation that this vibrator has but Its travel size and it does work well so I'm still gonna use it.
Without comments take, you will not regret, with the store did not communicate, delivery is fast)
The order arrived before the scheduled date, comes packaged and discreetly and is working very well, the only thing is that I expected it to be a little higher.
damn
Guys. Trust me . Buy it. LMAO. It is literally the best toy you will ever find. I got caught and my mom is taking it away now but i have to enjoy my last moments with it, i’m literally using it right now. and let me tell you this is the most amazing product ever. you will not regret. discreet package doesn’t have like any “WOMEN SEX TOY” on it or anything very discreet. but if you are using your parents card trust me don’t . That’s how i got caught LMFAO. but it’s okay. my friend is literally gonna cover for me. Anyways buy it it’s so good!!! ALSO wait shipping for me in the US was like literally 5 days after i ordered it. so super fast shipping.
Where do I start! I saw everyone talking about this, but I've tried plenty of vibrators so I didn't think this would be anything unusual... Girl I was wrong. This will suck your soul out and leave you an empty husk. I had tears streaming down my face. I didn't know what to do with myself. This is the closest thing to head that I have ever experienced. You NEED it immediately! I was also very impressed with how fast the store shipped this, and it was also packaged well to prevent damage.
It’s so good, I cannot post a picture of it for some reason, but get it!!!!!!!! It’s a lil loud but turn your fan or tv on and your good! I love!
is not as silent as you would think or like lol but it's good
Does die quickly but WORTH IT it has a lot of different modes and vibrations to it
This little flower never fails. Have two. Indicate. Give gift purchases friends. She eh sensational!!!
DO NOT PUT THIS IN WATER. DO NOT USE THIS IN THE SHOWER. DON ALLOW A LOT OF WATER TO TOUCH THID ITEM. I used it in the shower and my toy stopped working. I suffered for two weeks. This is my second purchase and I’m going to not do what I did the first time.
I ordered this on a Sunday and got it on Thursday. super excited to try it out.
Very quiet, and enjoyable.
Great product just as described!
It works
PLEASE… do yourself a favor and get it! 2 minutes was all it took. The hype is well deserved!
This is a great product that works well. Suction amazing. I'm pretty sensitive so I lay not directly. And in spite of everything I have pu discover on this day I'm female fountain. No nothing have done for I am pure. Not yet of dude. It is very powerful. I knew purchased for 19 euro. The price increased to 24 euros. But it's worth widely its price. N'hésitez plus. For those who are afraid you discovers the box. (direction point relay). Bought the 30 May received on 9 June. Product-like picture.
amazing product and arrived quickly!!!!
You couldn’t believe how amazing it is until you try it :)
Good item.. Not as good as others like it, but ok for the price