SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rather satisfied but the metal part for the stuff has a cup has a manufacturing defect so it does not hold on to the machine and is removed all the time. I'm happy enough but disappointed enough for this part
Very well designed Machine and very simple use. To see in time if the engine is reliable.
The structure is not stable, the suction cups are practically not working, and it must be borne in mind that the stroke is 5 cm
In order, it's just a pity that the cable is short
All right and well the box in perfect condition arrived all I had to bring the only thing I didn't like is the shipping way by DHL that shipping gives Many problems never go to your home address and they say you were fatally absent that shipment I had to go get the package when I had to get to my house.
👌
Excellent quality, exactly as described. Apologies for leaving "anonymous" feedback, but you know why ;-)
- Sadly the product is of very poor quality. It seems like it might fall apart at any moment. - The suction cup are basically decoration, they do not work at all. therefore the machine is not fixed in place and everything is even more flimsy than it already is. - The cable length of the speed dial is too short, which makes for an inconvenient use. + The attachements are really nice! + Delivery was also very fast. All in all, it was worth a shot for the price. But i would not recommend it, or buy a second time.
Very good quality
Arrived super quickly well packed. Strongly the test.
For the money, you can't say anything... Maaaaar, is Toys
Delivery was packaged correctly, was even delivered after only one day... the price and performance ratio fits
Good product asta aorita well
👍🏻
The package has arrived fast, everything is well packed and the products are well arrived perfect. Point.
Super, the seller sent everything I ordered, well packed, just super♥️
Interesting structure. Looks like self-made from the hardware store.: D But do what it should, and very well. We are excited about how long.
5 stars 🌟
came in super fast. Girlfriend is very happy with it. The suction cups only seem to stick to certain surfaces, and not all as well as the other. But if put on a even, flat surface, its fine. speed control works great, cable just Sint always long enough.
Excellent machine, everything works right, powerful;) the truth came quickly, the nozzles are soft
Works too well
super
In accordance with the image. For now, just unpack. On the other hand, incredible delivery in record time!😃
Silent enough to see in time
Perfect item! I had a problem with the shipment because of me because I entered the address incorrectly. The seller was great to help me solve the problem! 5 stars for the product but also for the excellent customer care!!
Fast Delivery
Seeing as my fiancé left me 2 days after I got it for her I guess it’s that good.
Good quality
Very good product
fantastic but of kit
this machine and attachments definitely get the job done😁🤗😁 I enjoyed it the first night I got it let's just say I slept like a baby soon after 🙆🏾♀️ and very fast delivery
Great product does its job!