SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product
it's good
It came to Me all in time and form
The drawings are a little mediocre but it passes
merci
Everything is super, pictures are not erased all read
Very accurate and design is nice
Fast delivery! Just like the photo
Delivered quickly. And what can I say about quality - WOW! Let the game begin!
llego todo bien, ahora solo falta probar.
Satisfied
Poor quality
All reviews description! Garniy Kubik for doroslih Igor
Everything is clear, we'll play now)
чёткие кубики! качество и доставка огонь!!! в темноте светится ярко, но сначала надо зарядить его от света!
It went very long, wanted to open a dispute, Ali did not provide such an opportunity
I loved them!
Came in a couple of weeks, the quality is good
Good afternoon! Cubes were not as bright red as in the photo! For this I put 3 stars!
The product is a little small. No special smell!
Came cubes for 2 weeks, the goods correspond to the description
....
Все как на фото
Not a bad toy for board games! We use the whole family
great to buy from
Nice
Item as described. Shipping took a long time.
son bacanes
Product compatible with description
Nice
Big, beautifully drawn. Recommend
Just like what was shown very satisfied, ready to play
Bones are good, the drawing is applied qualitatively. In the hand, too, some quality is felt.
Perfectly, in Ukraine came quickly (Dnepr) the drawings are clear, the paint is good, what you need in general
As expected. Perfect.
Cool, and do not have to decide how and what, we throw on the outline and go
The goods came earlier than usual, not very Clear drawings, but you can respect the store
good
As in the picture, IDEAL weight, suitable size, good MATERIAL, arrived very fast.
Good, exactly.
Just as described
The goods came, the cubes are not big, drawing and inscriptions are all clearly
Cool
spicy, good, came about 3 weeks, everything good
Good product
Very good, but not so dirty as I expected...
As in the picture
Exactly what they announce.
Just as you're concerned.
Ordered September 7, came on October 5, all as in the description