SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered 3 pairs, cream one size smaller, about 90 cm all fit, very comfortable, recommend!
Great panties! About 90 cm fit perfectly! Sit comfortably, do not press anywhere, stretch well! Satisfied!
Love such soft and beautiful
Good quality, also look good
I liked it very beautiful
Very good panties. I'm not taking it for the first time. The quality is super, the wear is great. 50 size perfectly. I recommend it unambiguously.
LookThe material is very nice. I will definitely order more!
The delivery is very fast. the panties are of good quality. but I would take a little more than XXXL about 114
For its price the panties are great. On about 100 HL just. Lace is delicate, thin, not felt on the skin.
I ordered my wife drunk, they themselves are excellent, the quality is at the level, I tried it on myself, but they are not big for me (my wife has more times a 1,5). Everything is stitched everywhere, it stretches with a bang, the thread does not stick out anywhere. I haven't measured my wife yet, they may not come up. Did not communicate with the store. Delivery itself is average in time. Packed in sealed packaging, and do not smell like anything!
Great panties! On the Russian size 48-just right. Sewn with high quality, beautiful, matermal to the touch, beautiful lace. The material is not thick, it's the same for summer!!! I liked it very much. I recommend it.
The panties are neatly sewn, the edges are processed, the lace is very soft, pleasant to the body. I will wear it with pleasure. Thank you!
Great swimming trunks, openwork, color, size, everything is just chic.
Nice panties, not for the first timeI like the quality very much. packed well. Came in a month. only different colors of different sizes, even if one is declared. Gray more. But that's exactly what I neededSo I'm very pleased.
Good, beautiful, comfortable panties.
Delivery exactly one month, class, thank you store
Thank you.
Nice fishnet, summer panties, size 44 but stretch, fit nice, recommend
They sit on the 115 perfectly.
Keep in mind when you order little thanks
On the hips 110 cm close to. Barely Fit, need a size larger
I like it, the size is right.
Wife is happy.
The parcel was delivered in 74 days to Kazakhstan, packed with quality, no damage. women's underwear without marriage, pleasing to the body, I ordered 3XL for my 48-50r, fit perfectly, thank you very much store, I recommend
Just a little bit smaller. Great colour good material
Great panties
Very beautiful and size table
Coming to Tyla, rozmir spivpadova due to the value. Vidm yakiste. I recommend it.
This is not the first time I order great underwear. Beautiful lace. Perfectly stitched. Came earlier. Thank you for the fast delivery.
I am satisfied with the results of the list, I recommend the store's delivery
I order for the second time, good , But again the threads are sticking out. The elastic band will bloom again. Only for this I do not advise, after two washes, you will be disappointed immediately
The order arrived quickly, I like it very much) everything as described, the seams are neatly sewn, the color is beautiful bright! I am very satisfied! Thank you very much! Good luck and prosperity to you! I will order again!)
Briefs as described. well packed. 50 size fit 3XL.
This is not the first time, in different colors Love it very much Thank the store!!!!
The product is not bad. On about 113 needed 4x. It is in the table, but it is not in the order. Ordered 3x, fit in the back, you can wear it, but I would like to be more free.
The panties are very good, you don't feel it. The guipure is elastic, pleasant to the body. Buy adviceGo in size.
Panties came to Moscow in three weeks. On-81 cm. Ob-101 just right. I recommend it.
The quality is good. Size fits
Thank you, the quality is good.
I liked the quality of the bomb
The panties are good, thank you
4 I put it, because it's not 3xx, they are more like 2xx. but the tag is sewn 3... the store is not to blame .. The economy is crushing. And so the quality is good .. I will give .. In Russia I bought 3xx. So they are a little bigger and deeper .. Here's the TWK. Packed well ..
Great Panties!!! I took a XXL on the 102, sat down well... If a little less are like cast, a little more free. I ordered black, red and gray by different orders (and another store's pantyhose with fleece, by the way, is also excellent), and when sorting everything was put together in one parcel, thank you very much for this!!! I will order in other colors!!!
The panties are beautiful, but I think that disposable, the lace is too thin and the puffs are inevitable, even with a delicate wash?! Sewing is not perfect, I did not send questions to the store quickly, the order was delivered in 22 days. Thank you!
The underwear is great! The gasket is stitched, this is important. Look good, I haven't tried it yet
Very good swimming trunks, thank you very much.
Great! 50 size-XXXL the thing! Arrived quickly in the combined package. Thank you store, recommend!
Good panties. But due to the fact that threads stick out in some places, she removed one star. And then, it seems to me that the thick fabric is thin, how long time will be worn
The quality is good, the colors are rich!! The delivery is timely.
On my 44-46 Russian L is not enough. sorry and so the panties are not bad