SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just a little bit smaller. Great colour good material
Great panties
Very beautiful and size table
Coming to Tyla, rozmir spivpadova due to the value. Vidm yakiste. I recommend it.
I order for the second time, good , But again the threads are sticking out. The elastic band will bloom again. Only for this I do not advise, after two washes, you will be disappointed immediately
Briefs as described. well packed. 50 size fit 3XL.
The product is not bad. On about 113 needed 4x. It is in the table, but it is not in the order. Ordered 3x, fit in the back, you can wear it, but I would like to be more free.
Panties came to Moscow in three weeks. On-81 cm. Ob-101 just right. I recommend it.
The quality is good. Size fits
Thank you, the quality is good.
I liked the quality of the bomb
Good panties. But due to the fact that threads stick out in some places, she removed one star. And then, it seems to me that the thick fabric is thin, how long time will be worn
The quality is good, the colors are rich!! The delivery is timely.
On my 44-46 Russian L is not enough. sorry and so the panties are not bad
Beautiful panties, thin, delicate, silky. 48 size bought 3XL, I don't like it when cut. The landing was high, almost to the navel. And the pop is closed. But I love so much, I'm comfortable. Will order more
Good underpants, I order the second. Excellent quality.
Beautiful panties I liked it. Thanks to the store for his work. I recommend this seller to everyone.
Thank you. Excellent cowards. O-90, height 158 cm, weight 52 kg excellent. Satisfied with the purchase.
The panties are pretty, but not the same size, very small
Post-mat delivery is fast. Panties match the size of the store. I liked it!
Nice soft fabric, bought XXXL size it grew up. Size 48-50. I recommend it.
The quality is excellent. delivered on time. thanks to the manufacturer and delivery man.
Thank You
Delivery three weeks, panties pts thin, and the size as it looks small, although took the biggest (for Mom), have not yet measured, I hope fit
Beautiful panties, pleasant on the body. Quality is good. Delivery fast, I'm very satisfied and ordered 3 more pieces
Material divine recommend
Panties normal synthetics
Thank you good panties
Dear women, underwear is just super, comfortable, comfortable. the quality of tailoring and packing is excellent. I advise
Very good quality, meets the description, I hope that and wear them to me will be easy and nice
Good quality goods. I came quickly. Well packed. Size fits. Seller recommend.
Panties are wonderful, but I warn you that XXL is small, they fit more on L, otherwise on XL (tight) diskimford.
At 48 size XXL came up perfectly. the lace is not pricked, the body is pleasant. the color corresponds to the picture
Got, quite high-quality products.
Everything is great, look great, thank you and prosperity to the store
Liked, sit perfectly and look very good, thank you and prosperity to the store
Panties liked, beautiful and look cool, thank you very much
On the parameters 106-90-108 Malova-that... I will wear it, but still I would like both higher and a little more ..
Very satisfied, described Ie exact, corresponds to the size, thanks to the store
Good sewing. I recommend buying.
Looks like in the picture of the store. Sewing quality. Malomerit.
Not bad pants. Correspond to the description. Got there quickly.
Beautiful, look durable, lace shine, color bright, liked.
Thank you for the delivery, everything is super!
Delivery month, not bad panties, but all different, some in size, some smaller. The fabric is soft, stretch. They don't. Purple less quality turned out to be, all the threads rose. 3 XL on from 90 about 110 back to back, but the tummy is covered.
Thank you very much to the store for the fast delivery to everyone I recommend the seller and report it on the Internet the parcel came in excellent condition
Does not match the size. Small ones
Delivery is fast, the packing is good, the quality of the goods is excellent, the size is in size, I recommend. Thank you to the supplier of this product.
Panties liked. on the size of s-m approached. a little stick out the thread.
Beautiful panties