SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
just received today
I feel comfortable and good.
Good quality, although the gold is somewhat dull
Very comfortable.
All right. Same as in the description. Fast shipping
Quality can be better but it’s really good otherwise
Amazing product. Very soft fabric. I recommend the store.
Wonderful panties! Delicate fabric, sewn neatly. Would advise ordering a size smaller. Shop recommend.
Wonderful panties! Delicate fabric, well sewn. Would advise ordering a size smaller.
These are not really 'boxers' since they don't have the slit in the front for men, which is typical.
sexy gay underwear
Good quality.
It's big.
On the thrill of a coward, I feel like a macho.
It's super sweet especially I love
Very nice
Big enough size
Too big for European size.
Large size
Love these
.
Lovely silky smooth material
Beautiful satin shorts, but color does not match the order. I asked for refund and it's OK. Too bad not to enjoy it...
I have repurchased to have another color. Size M for 1.73m and 61kg, does not squeeze and is ideal for sleeping. They got here fast. Seller highly recommended!
The goods went 3 months, the quality is super.
It's a size L pulling big
nice smooth satin short good for wearing everywhere
Pretty much as described BUT there is no room at the front for any male organs. Not proud of it but I would say I was on the small side in that area and it felt like they were being cut into two. Very uncomfortable.
It's a shame that the front and the material is wrong, but satisfied
The size is not exact
Cool!
Pleasant to the body, light, sewn neatly, I recommend the store. Come quickly.
Stunning and wonderful fit. Jaw dropping and exhilirating look and feel.
Great Seller !!!
Beach panties. Very thin, it is not known how much they will last, if you lie. For 85/180 is a little too big.
Soft, it comes wrinkled, you have to iron it carefully. It's very sexy and elegant at the same time.
Norms
fresquitos