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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (387) |
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4 Star (68) |
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3 Star (66) |
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2 Star (5) |
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1 Star (5) |
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The store was wonderful and honest and the product arrived in my country safely
Very nice
The quality of the cuffs are good and they seem comfortable , however I felt that the packaging could’ve been a bit more discreet or a bit more of secure in case it ripped open. The feather thing is very cheap looking and the same with the blindfold. Overall it’s what you pay for.
Nice set pity all no description or so something there
It is well complies with the agreement, it is necessary to prove
Package well packed. Fast delivery. Corresponding product has the description
NIce !!
Not tested yet but good product for the price
Is not the best quality and the details could be a lot better. The eye mask is too rigid. Is wasn’t expensive, so I’m not mad or anything, but keep in mind that is something that will last luckily just a few months.
cheap quality
As in the description. Order arrived on time and very quickly. I recommend
Low-water product
Super
fast delivery
Everything perfect works to perfection
Arrival before scheduled date
Too top and fast
Top
Thanks
Everything corresponds to the description and photo. Straps are durable and long enough
Soft and functional but the carabiners broke the first day
Perfect
Quickly brought. Good belts
Very fast delivery and everything as in the description.
Price/performance ratio very good and fast delivery. Quite recommended.
Thank you they are nice haven’t tried them yet.☺️
I received the goods, the store is excellent
Came long before time but the product does not have immense quality. Back all the material but all very weak quality. Is to experiment to see
Do your job gently and surely
Good quality, soft and strong
Klova piece, I recommend
Thought the restraints would be a bit different but they are fine
fast shipping! love it
shipped within a week, cuffs are cute and everything is pretty accurate
Exactly the same, I arrive in 1 week
I got the order very fast in very good or good condition, good packing.
The clips are a fragile, as you can imagine, but the cuffs are great.
Nice
This is a case of you get what you pay for. Don't expect super good quality with this
Very good product, tested and are nice touch and good quality, not to love playing with them
Good product for the price. It's not very tough so it's for moderate or light use.
looking great
bien
Right quality to price.
The straps are not the most, as closing the handcuffs…. For beginners can fit
Very fast and everything flawless
Article OK. But they didn't respect the 10-day delivery commitment. It's not worth paying anymore.
Thank you, quickly delivered, all as in the description
Very good!
The mask is bad the rest it goes