SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product I recommend 100%
All ok
It lasted 2 months to arrive
Très bien
nice
Very nice black sexy underwear... Accurate as the description...Order Large and indeed the size is magnificent... Recommended Seller, Trustful,5 stars , very beautiful experience...THANK YOU and Greetings from Greece
As in the picture, store listens
Order received. Thanks
The size was bad, it was necessary to take more on the size, and then 164 cm has to be stretched to the neck
did not match the size
The sizing of this piece is way off. I ordered 3xl and it may not even fit someone who takes a size small. Does not come close to fitting.
OK
маленькая длинна а в ширине велик
Looks nice, thank you!
Very small.
Buenisimo
it's too small
4xxl заказал пришла 3xl
I love it.
Size really too much too small
Very small. In my 46-48 is very small
looks exactly like picture BUT TOO SMALL. i ordered L but it is definitaly S.
I'm very pretty, it came very fast Before the deadline. Thanks store
Expédition très rapide! Article conforme à la description.
Nice packet called but for breede hips side slightly less beautiful the strings go roll up and arrive at each other. Few sizes bigger ordered if what I wear also called really need sits now still slightly too tight unfortunately. For slim dammes is that beautifully for the fuller dammes no recommended.
Disgusting quality!!! Rubber bands in panties are sewn at different levels! On the Russian size 44 (height 160) XXL very small!!!!
Chegou rápido e em perfeitas condições..obrigado..
the product arrived soon, just like the pictures,recommend
Of course it does not sit very much, but I wear ears as a bezel at home
Materiał naprawdę fajny, polecam
Not proportionally sewn
The shipping took more than 2 months. The item runs a bit small, recommend to go one size bigger
It's a pity but the body on the ejection (((my size 42 but the size m did not fit in the chest. Although the size of my 75 V.
super
Much too small
All very good, I look good
trop petit
Bad design for the XL size. Is not small, is simply bad designed, short on the front and larger behind.
Oui
Bath
Excellent
Beautiful
Pris une taille XXXL mais non il s'agit d'une taille XL voire même L. Très déçu, les tailles sont fausses
Shop full of beautiful sexy artist Super good store Order well received well packaged Sexy and sublime nightgown Lingerie I recommend it to you
PRODUCT OF EXCELLENT QUALITY, SUPER SELLING SELLER, FAST DELIVERY.
The ears did not put. The quality is so 3 4 times dressed. Strings have one strip After per There's no sex. Holes for the penis are not provided to move to the side. and this is not very convenient. I had to take it off. In general, so on variety will come down. With ears.
Gorgeous Very stretch one size I love and my companion will love
Very but very small and that I asked for a size more than I spend and it doesn't work for me..
3XL is more like M/L :D it'small, but the lace is nice and soft
Product quality is low and has nothing to do with the photo once put in.