SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality., everything came up
Lingerie is sexy, it looks quite not cheap, for my chest I have 3 size, it was necessary to take a bodice more on the size, if you walk in it constantly a little fall fall but for sexual assault, 10 out of 10. It came in a month, did not communicate with the store.
Unexpectedly good kit. Madly happy
The linen is very beautiful, gentle, crosses the figure, but it came with a hole (for which the star is removed). And live, and in the photo it is visible. Seller was responsive and satisfied partial refund
The village is chic, the quality is also good. Very satisfied
Linen is beautiful, but the fastening did not really like)
Everything came up chic, satisfied with the kit.
Perfect sublime identical to love and lemons M a little tight for a 34B at the top
Luxurious set, exquisite quality, material and landing! Recommend! Looks great
Exact description. The quality is excellent, beautiful lace. On the volume of the chest 70D took the size of L, in the volume of a bolshevato, and the cup is slightly small, but still really liked, I will wear it. Panties on the hips 98 cm sat perfectly
Good quality. I’m 165 cm & 56 kg
PTS is beautiful, but in the girth is great, the cups are ideal
Nice underwear. The color is gently pink, beautiful. Approached on og 90, OT 70, OB 96. But the quality is 4 out of 5. the buttons are sewn on one thread. Delivery is long.
I am good, bilizna Duje m 'yaka, ale Meni divozniy rosemir, I have a cup of nepovna. I took rosemir S, I wear it, I'm wearing panties, I'm not sure I want to sit in my mouth, but I don't want to take my breasts in in in In a word Noti Mabut can not do. Dugé shokda shcho so, so shcho planuva Shche in the Indian rings of pribati
Ordered the goods on June 22, received on July 15. Delivery to the store "Pyaterochka". The product corresponds to the photo and description on the site, there is no marriage, the quality is good. I was pleased with the purchase.
I ordered 22.06, came 14.07. My parameters are 82/65/94. Everything just perfectly suited! The kit looks much more expensive than its price. Excellent underwear, I advise everyone who doubts)
Perfect!
Looooove it!!! Will be ordering more from here
Thank you very much. Order 4 set. Just wow. Very cool
It's fast, like. Ordered in other colors
Incredibly beautiful. I'm very happy!! Thank you
So happy with this set, fits beautifully. Flexible kind store, super service! I have 70D/32D bra size, seller allowed smaller panties size and fully black colour upon request. Love it so much! Bought the white version too.
All come, satisfied with the quality, thank you! All, as in the description
Exquisite set, ready to sing it praises love lace colitis, fits well, general advice to buy!
accurate to the photo-good quality
Underwear chic
wow, absolutely amazing! i wear xs, hips 92, waist 66, breast 88.
cool
I get loose
Excellent quality. on 75D took L. In the girth is too big, but the cups are not small))) the delivery is super fast in Moscow.
Everything is fine. Slightly tugovat seam above the breast (og 84), but in the sock is not felt.
Really beautiful superb quality, received in 12 days in france size rather well
Excellent quality
Great. Highly recommended
Really great. Size fits. Quality is grade!
Everything is fine, in size,
Same as the picture. Correct measures. I arrive in 15 days in Chile. I love it! Firm metal brooches. Seller advises by email about shipping.
I arrive very fast, the material very well, with cotton d bridge although they are a little large
To my great regret, the kit turned out to be great in volume, upset. The quality is excellent and the kit itself looks chic! I recommend to buy!
Washed at 30 Celsius regular cycle, everything is perfect no loss of color or deformations! Perfect thank you store! Quality clips with silicone rings!
Delivery is super fast, sent the parcel immediately. The size of the Wear S needed to be ordered and ordered S, sewed M and welded up and the bodice and panties. Linen on a small chest. Awesome kit!!! Lace is pleasant, the quality is excellent. Super
The kit is not bad. Ordered L and asked to send the bodice L and panties m. As a result, the kit XL came!!! Where do I wear these parachute! Very upset
Very beautiful quality kit. But I read reviews and did not guess with the size. On the parameters 88-63-93 m was great :(
Good quality, fast delivery. On the Russian 44 size m a little more
Linen came quickly to Kazan. The quality is very good, the lace is soft. The only buttons are sewn badly, it is better to change immediately. On the parameters 168-87-74-98 the village is good. I don't feel like it anywhere. The straps are adjustable, the fastener on the back is not, the bottom on my parameters is slightly free.
It's beautiful, for my measurements well, though slightly loose. Very nice!
Chic! As a gift put a rubber band :)
It’s nice accurate to the pictures.
I like it very much
Chic kit! Very high quality and beautiful! I will order more from this store! The parcel came very quickly, which can not but please) and still the seller put a cute gift! Thank you!)