SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality as described
Good.
-
The size is smaller than stated
W sumie polecam. Dokonano zwrotu
Got relatively fast, cool thing, but as they wrote very small) In the case have not yet tried, but exactly need lubricant, and it is also sticky and garbage collects. I was afraid that it would be soft and flexible, but it seems worried in vain)
Toy is very small. Less than the spodziewałam, but I did potrzebowałam small-so I am glad. Ultra long czekałam the parcel... Myślałam that no longer will arrive.
Visually good rocking product
Small and horribly stinking
All fine! Very good toys)))
ok
Tiny) quality of norms
Delivery month, packed in a prefabricated package, convenient. I immediately liked the toy. Very soft, nice silicone. No smell. Pictures can not be spread sorry. Take it. Such should be with you))
In appearance nothing, the store recommend
Much smaller then anounced. The bigest ball 20mm, not 24mm Please change description and don't lie. Wife doesn't feel it.
OK. Although very small, not spodziewałam is such a small size.
A little smaller than expected but great quality!
2months delivery but good item
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I did not come back
All the crumpled came
Funny thing, came in an envelope without tracking. Made of PTS pleasant material, you can take. Went to Moscow for a month.
The parcel came late, the track was not tracked.
The goods correspond to the declared characteristics. Toy satisfied
They look smaller than in the. publication and they don't look very good quality, but they'll have to be tested. They're small.
didn't receive it at all...
Soft, comfortable to wear, do not feel that long. Rejuvenation
Nice!!!
The goods never came! but the money was returned!
i didnt get my order
The goods went 2 months, but it is with free shipping and a small cost of the goods. Packed in a normal yellow shipping bag, and inside in another plastic bag. The product itself is very soft and flexible. Not yet checked. With the store did not communicate.
The parcel went 2 months. In the case did not try, in appearance and to the touch norms
Ordered an option with a finger ring. Paid 17.11.19, in the mailbox in the Volga region found 17.01.20. Packaging is a normal bag and not a lot of puffs, the contents are parted, but to understand what is-hard (I did not understand what came); To the touch the surface is velvety (something like soft-touch), foreign odors do not have. I hope the spouse will be happy;)
The goods did not come in time, long Shol, opened a dispute, the store ignored me, the goods will return back
The goods did not come, AliExpress returned the money
The first time did not come, wrong address, returned the money. The second time came in a couple of days
Twice ordered and twice received nothing. Money returned
I should have looked at the size because it's really small! But object compliant and well packaged!
Nothing has come
Super, very small as for the beginning well bought a girl here to play and for a start not bad
Package did not reach
Commender 18/12 received 06/01! Fast but the article and little attention
It came quickly into the box. Packed normally. Does not smell. Not tried. Must be nice.
Product quality prshol fast