SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Master in every house. Good traffic jam, it will come in handy on the farm.
Very good product, and great quality of materials
The order came to Ukraine in about 7 weeks despite the war. I wanked around the transit countries for a very long time and finally got there. Packed in an opaque black bag as well as a package with a proclamine, so you can feel if you wish, but it is not entirely clear what is inside. The gift is written on the package. Material is good medical silicone. Everything is as described.
i thought it was gonna be bigger
Shape match photo. Matte coating (сефт touch?) and water repellent, because of this lubricant does not work. Soft handle, beads are very hard.
As described.
Nice ,recomendet ,Smuth ,Nice ......
Product arrived months late
Nice, as described recommended.
Approve
Silicone Anal plug is just a class, it's so smooth to the touch, it's nice to hold and use too. The length is about 12-15 cm. In the case did not use, I will answer later. Seller recommend!
The product did not leave the country of origin, the store returned all the money, good communication with the seller
It is of good quality, equal to the photo, only it does not come in a suitable packaging.
We liked it. You can take for a change. The store is good.
The goods did not come. immediately returned the money. for this 5
ok
Packing is terrible, everything is visible and parted
Very small toy, expected to be bigger in size
Very good… As advertised .... texture very nice
Conforme
Qualidade excelente.
Soft touch and exactly as the picture
bien
really small
Excellent.
Delivery in 2 weeks. Cool. Corresponds to the description
Delivery fast-two weeks. The quality is excellent. The only thing it is small, so for already experienced users I recommend something bigger.
Cool and miniature thing))
Its perfect! Very good quality! I like to wear it.
Good product
Good item
It's OK! From China to Moscow, the parcel was exactly two weeks from the date of payment. Took as a gift to a friend, in the case not yet tried. However, externally it looks quality: dense material, smooth surface, without seams and unnecessary surges. The package was not particularly pardoned, only the name of the recipient and delivery details are indicated on the label in English. Everything else, including the name of the goods, is in Chinese. Without opening, understand what's inside, impossible. However, I somehow did not bother about it. I recommend the store, in expectations he did not deceive.
The material is very nice. It looks small, but for the night it's very nice to feel in the anal and normally gets to the prostate. In general, each size
Thanks for sending me the item I ordered
The material of the cork is fucking, elastic but elastic. Now I'll go with my wife's ass to joke)))
no
Хорошое качество, нет запаха, доставка 3 недели, доставили в черном мягком пакете и можно было прощупать что там
Excellent way out and out)
no llego
Very pleasant to the touch, good quality silicone
Доставка 21 день, компания Укрпочта в отделение почты. Упаковано плохо, в один слой пупырки, что хорошо прощупывается и позволяет понять предмет. Я просил продавца хорошо упаковать, обмотать хотя бы в несколько слоев, но продавец проигнорировал мою просьбу. Сама пробка нормальная, по розмеру подходящая, нажим на предстательную делает хорошо. Пользоваться можно.
I didn't get the product.
супер!!
The product completely responds to the description. It was well packed, but it was possible to tell by touching the parcel what's in there. However, the store wrote 'spare parts' on the parcel. The silicon doesn't smell bad. It is quite good quality material, smooth and silky. The size is good as well.
As a sex toy, there is definitely no size in, for the development of norms.
Good and fast
Small, smooth, thank you. Order in Russia is not tracked.
For your money is excellent, but before buying you should understand the size of the goods.
Пришло в срок, материал приятный, соответствует описанию