SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for first time anal love it
Very fun toy. Super soft and squishy. Lots of bumps and ridges for lots of great stimulation. The glow is very strong after just a few minutes in sunlight on my windowsill.
I loved
This is certainly not the color of coffee
I loved the product, and I arrived sooner than expected.
Fantastic product! Just gorgeous and the suction is indeed powerful!
Wonderful thing-that the form that feels
Very beautiful, excellent quality as always. Lady being adept and fan of this kind of sextoy she is ravie
I am pleased with the purchase. The thing is big and thick but for me it's a bit too hard so to say. The texture is not that soft and squishy. it's a bit hard to clean up as stuff gets in the creases. Overall i am happy with tye product. Was the money worth eh, maybe.
The suction cup is not working properly.
Great good size n colour is so cool
Very good quality, the excellent store, fast delivery.
weak and short glow
Arrived very fast. small but nice toy. reccomended
Very quick shipping to the US!!! Came inside a inflatable bag, if you are a smart postman you could tell it was a dildo! Lol… I know they know what I do!!! This does not glow-in-the-dark but it glows under black light!!! so I will be doing my next OF shoot under black light with this uniquely shaped dildo! It’ll be fun to see as it disappears in me under the black light! You can follow me on IG just search for Cara Uma Mel.
Product very satisfied. The store communicates in a timely manner. recommend.
Perfect!
the surface was not smooth but overall still good
All perfectly. Recommended.
Great store, fast shipping, thanks!
Nice one. Fast shipping. All is good
ok and thanks for the gift !
Funny design and shipped as quickly as they could. Product is good. Thank you for packing well and discreet. Maybe not so tight to not cut item when opening
Cool gift. Very fast ship, well packed.
The toy is steep, rails, the surface is super. Not big, one hundred percent gives pleasure, one of my favorites has become.
fast delivery, good , I am satisfed
smaller then I thought it would be
fast shipping
Parfait
good ! thank you !same as pictures
Shipping is other brand products compared to late. Shipping position according to the difference? A month or so Hung suggests. Smell also Anna and soft than just some tank tank? The base fabric less Fell is the spores in much convenience
fast delivery , excellent
Same as the picture
Soft and kinky
perfect
Quite answered my demands. The store answered the questions without delay, the product came a week earlier than the declared time. Satisfied with the quality, thank you to the seller.
Corresponds to the description, everything is OK
Очень жёсткий, а так хорош
Fast shipping. Great quality.
Super nice ! Super price! Super fast delivery !
I love them Really Good and Fast.
Good product, fast delivery.
As Described A++++++
What a Feeling. Grandios. Super.
just amazing!!!
fast delivery thanks
EXCELLENT! THANK YOU!
very good ! fast ship :)
Thank you very much.?You're a good store!?for the money is very good even..?very good
Fast delivery and great product