SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, everything is OK
Очень жёсткий, а так хорош
Fast shipping. Great quality.
Super nice ! Super price! Super fast delivery !
I love them Really Good and Fast.
Good product, fast delivery.
As Described A++++++
What a Feeling. Grandios. Super.
just amazing!!!
fast delivery thanks
EXCELLENT! THANK YOU!
very good ! fast ship :)
Thank you very much.?You're a good store!?for the money is very good even..?very good
Fast delivery and great product
Very good. Fast shipping.
Excellent product and fast delivery of excellent store Recommend to deal with it
Everything as it should be
I just receiced this morning. The product is the same as described. But the packaging is not discreet as requested. Anyway I don't have any complaint.
Lovely shame so far for post
too small
It's just as described on the webpage, the material is actual silicone and the quality is good. I haven't used it yet but it seems fine. I wish the packaging could've been better. It was discrete and nothing seemed to point out at what was inside, that's very good! but the toy came enveloped by a plastic bubble wrap and that's all. I thought it would come with a box or a closed bag so it would be cleaner. But overall for the price it's quite good and I think it was a good purchase, I may buy again.
It hurts so much
colors changed after I ordered.
Very soft. Texture is great and the suction cup works well.
Excellent, all working pefectly.
The best Seller!! Thank you for very very fast shipping a Very Very good products!! I loveit , and I buy more.
Value for money!
Excellent shop. Qualitative goods. Excellent packing. Fast delivery.
Very fast shipping Accurate goods Nice store
шикарный материал. небольшой размер. детализация супер. цвета превосходны. буду заказывать ещё и ещё. отправили быстро. на вопросы отвечают
As seen in the photo, soft touch, enough
The material is unpleasant, but the design is steep. It turned out to be more than I planned, but it's already my fault
For the price the quality is excellent, not a single visible defect, the silicone looks good.
Good store perfect product
fast and helpful response , great shipment packaging and 100% genuine . Highly recommended
Everything is ok!!!!
Fast shipping,goods are as described! Will do business again.
Very Beautiful!! Thx.
THX very good store very fast delivery 2 week.
Item delivered as described
very nice! as described. arrived fast in a month
excellent quality product and excellent store response
thank you, excellent goods, easy transaction, excellent packing, ship fast, good communication, recommended, AAA+++. The goods as described.?
Enjoyed it, thank you !!!
Very happy with the product. They came very quickly.
looks amazing on me and delivery was fast !
V
Love the product ! Fairly quick delivery. Thank you so much !
Very nice, quality seems solid!
perfect as always