SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the doll is super, Light and tender. The working part is in a sealed package. The store is responsive and answers all questions!
the quality, of course, is very good.everything can be completed,.in principle, it will do.
Good touch. Fast on delivery bue The price quality ratio but the head and wig do not correspond to what I asked for but notable in general.
The little lady is very beautiful and just like the pictures. Worth every dollar. The store took care of things the whole time.
Fantastic doll looks real very fluid movements assistance is easily contactable and responds quickly sin only for the time zone for the rest I am of a unique cordiality thank you very much
Enough portion! No odor, it feels great to use! I have to say, this is a very good "companion", a must for single dogs!
I recommend the store, fulfilled all the wishes, sent on time, packed very well. The doll is very beautiful, with good skin texture, everything is proportional, almost like a real one.
I will purchase again for Afriendoll
Afriendoll is very good
This is a trusted product brand----Afriendoll
Afriendoll, The best choice for online shopping
great item fast delivery.Awesome store!!!awesome love it.
Very nice figure, I am glad that I bought it
Very nice like the picture.I m very happy.
Very pretty Identical to the photo. I am satisfied with my purchase.
Quality as in the picture. Everything is fine. Delivery to Russia about a month. Transfer to sdeca and delivery to "door" by courier. Packing without marking marks. Anonymity, if needed, retained
Some things don't like the picture or as wél listed in the description. Géén ginger/roodharig girl received. Brown wig supplied. There word nothing after sent… Géén extra clothing necklace sets gebleverd as listed. And Instead of the promised described 2 weeks shipping 7 weeks should wait. Jammer and disappointed that you after wait weeks also not the purchased item will get and further nothing like service can expect.