SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sea Spa Bo.
Товар не пришёл. Деньги вернули.
Did not come
Low durability
Llego
Very small
good product. blocked by customs. paid tax and released.
Super
Arrived quickly well packaged as on the description thank you
Everything is delivered. As in the description. Recommend.
The small model is much too small, the size of a stack. More received late
Very cute little vibrators, pleasant to the touch and gentle color <3 alas, did not come notice, the parcel lay on the mail for a month, but in the end they came and in everything correspond to the description.
I received the parcel. It's fine. Recommend. As in the description.
It was 2 months, it was not tracked, it came to the Mail, it was packed in 2 bags, batteries are not included. Buzzing and shaking;))
It's all right.
I haven’t received my item but it says it been received why
no llego
Order is not shipped
Little late but good
Товар полностью соответствует описанию. Все супер. Рекомендую продавца.
It works
доставка долгая. но супер!!!
Норм
:(
Se traba a veces y solo tiene 1 velocidad, por lo demás muy suave el material
It came quickly, in the usual navel
Slow shipping
I come fast very well
The goods have not come, refund
you won't regret purchasing this item, I promise!!!!! it is way more powerful then I had expected, MUST HAVE
Never received
The order corresponds to the description! It's been a long time. The quality is excellent! Advise to order!
There is no pressure spring for the battery, I had to finalize, and so everything is fine, for this money!!!! Everything came, the number was tracked!
Equal q in the image, but noisy and powerful dematise
Good morning this order hasn't reached me yet and as I should have already received it and I'm out here as a finished order, I want to know what happened to my order. Thank you
Very small more than expected
never receive it
The parcel did not come, the money was returned.
Everything works. The parcel was tracked all the way. i recommend the store.
I did not received my package please tell me why this is so.
I did not receive the goods money returned.
No goods. The money was returned.
Works well, powerful for size. I remove a star because the packaging was not discreet...
Because of the COVID19. the order was delayed but I was reimbursed for the money. Thank you. It's an honest company.
Send it unprotected arrive striped and open package
Everything came in. For performance not checked, no batteries. Everything at first glance. I didn't talk to the store.
weak
The goods didn't come. Nothing to compare with. Money returned
Excellent, very powerful, one AAA battery.
Sooo small, it is not convenient to clamp the button and "do business", the store never answered, although wrote about 4 times. In general, normal, but not convenient enough