SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
:3 bouncy, felt nice
Very fast that arrived, you will have to try them immediately
Perfecto
as described
The product is fine, it also comes in discreet packaging, although a little softer would not be bad
The set-piece, the quality is high.
It is good even that it is somewhat thick but the easy smell sticks, I only used it 1 time and the aroma has already stuck, and it is not so soft arrived in a discreet box: D
A bit flimsier than I expected but works nicely
pretty good quality. very soft and comfortable to use! arrived after 2 weeks! the suction cup is very strong tho and it’s on the smaller side which makes it easy to use.
Top. Good looks
Good quality made color nice and good to the touch the store is good
very good quality really nice feel to it with the knots
The knot is big and still not able to put it in but it is super rich
Very fast good quality
I arrived perfect delighted
nice toy
Arrived in 1 week. Cardboard and anonymous packaging. Top
exactly what it said on the tin. the material is firm but it is somewhat squishy?? Arrived after two weeks with the 15day guarantee
Quite large and pleasant in feel
Excellent delivery time, and good product! It looks the right size!
Perfect size
I still don't use it but it looks good product, weighs more than expected, the packaging is good or rather discreet. I was surprised how fast I got to Chile.
Toy that is necessary, the quality of casting is normal, the size that you need
I like it very much. I thought you 'd be disappointed by your size and level of detail, but the truth is, it's very good.
Very good
It does not adhere well to the surfaces, it is damaged by the base. The rest is fine.
looking forward to trying it out with my Mrs.
All as the description.
Excellent product conforms to the description
Great thing. True Knot for me is bigger. There is a smell, I think over time will pass. Recommend.
My wife was delighted.
I arrive sooner than expected and with a highly discreet packaging
Perfect, fast delivery