SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the size.
Recommend good product...
pretty big, but it fits :p
All fit,good quality product soft to the touch It doesn't take long to deliver
pretty cool, discreet packaging
Good
Excellent, silicone does not smell, the suction cup is very good, my wife likes it.
perfect dildo. Nice shape. Soft feel. really huge. My girlfriend likes it a lot.
The baton has come more than shvidko, everything has been declared to sell, I recommend it.
High-quality and comfortable, converging in size, came in a completely white box, there was no information about what was inside, a little lubricant as a gift, the suction cup works well, but the suction cup is not very smooth due to a defect from below
It's huge! The suction cup is so good that it's like you can raise a table with it. At the beginning, the notch at the bottom scared, but it seems like it is so necessary (the instructions say that this is needed for injection)
The order came in three weeks, anonymity for a five, but the girlfriend was not much upset, it was necessary to take the largest one)
This itself (the product is imitation), I call it that, without any complaints! Everything is as described, there is even a small instruction!!!)))) but delivery to Moscow... Order from 15.11, the declared delivery time is 01.12, in fact arrived at 17.12 Mail!!!
Discreet Empaque
Wow its so pretty same as described and shown in photos
huge. much bigger than the xl one.
Beautiful and with a desirable touch, I'm looking forward to proving it
Big and good quality
Very fast and announce faithful to the product
Great, I'm delighted. Single, this little toy makes my happiness and my good mood
To all.5 Stars *****..
All right, just like in the description
He arrived faster than I thought and I was also surprised that he will arrive discreet and that is much appreciated❤️ And it's the same as the photo. It looks good quality too so obviously I would buy back here and again thanks for being discreet n.n.
Good store meets and shipping very fast
Thank you to the store, everything is fine, it came in a navel packaging you can not guess what's inside))! I advise everyone of this seller!
Very good!!! Goods and store advise
This store always answered my questions and helped me in everything. Later, my parcel was not delivered because of a corrupt EcoScooting delivery guy, who decided to send my parcel back to China for no reason. This seller did not put any obstacles for AliExpress to refund me my money. At the moment I think that umania Sexy Store is a good seller. With this dispute I had luck, but I can't say anything good about AliExpress (we all know the way they are and we are sick and tired of it).
I received it very quickly, it complies with the description! Comes with lubricant! I will test it in the evening
Very satisfied with the product and its distribution (it only took 9 days since I placed the order), I love it. He's probably still buying here in the future.
Impeccable, arrived on time, I was even surprised by the packaging method, I highly recommend it
Fast shipping s is mandingo size
Good size
Amazing quality as always, great material, little smell but didnt last long, super happy thank you!!!
The goods are very good quality, I give you a huge thanks) there is no smell, quite soft and elastic, then what you need)
Really good quality and super fast delivery!
Good quality. Silicone without smell. Very sweet. Conform to the description
Ok
Corresponds to the description, the box does not trace the contents inside.
very bendy(?) but that’s not a bad thing lol. it works well but i do wish it was a bit thicker. but that’s just me lmao
All as in the description, came on time, looks realistic, with the size guessed, just right, the wife is delighted, the store respect and 5 stars
Shipping and delivery is very fast. all as in description...
The customer is happy. The sucker keeps well.
Very big
The store service is just super. Excellent packing, fast delivery. The goods exactly as in the store's description. 25 cm, the total length, very pleasant to the touch. I am very happy with the order. Thank you seller. Recommend.
All as stated. Delivery came even earlier.
XXL excellent and quality and packing and delivery
Packing excellent not parted recommend producer
It is huge!!!
Size L. Good texture, material, very satisfied!
True to size and durable