SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pulled on my 17 cm. Lengthens to about 20 cm. Thickens decently. Tried it out with my wife. Said it was too massive-pull it out. But asked not to hide. They say we'll try again. Standing toy
Excellent product of good quality and with the measurements indicated in the publication and also arrived early. All excellent
Oh, it's okay.
Decent quality, but degrades easily if stored with other items. Arrived much quicker than predicted.
Good
I think I like it.
Super
Product's show recommend
Soft, durable, comfortable, liked both in the process.
As described
It’s looking great
I need my money back please because I don't need this item
It's pretty much
Super!!!
GUD
Top
For variety is not bad
Wife in Love
very good
Ok
Tried with his wife. The result: You do not feel anything, and the wife grit, that nothing is special. Although in fact, the member becomes, yes, much more))
Still not used, will use and then leave my comment, but like delivery well sealed is very discreet
I love this item
..
Bomb on end
Item is nice but i think it need little bit hard not soft like this.
Excellent, fits very well and easy to put…
As long as only received
Kool item … definitely recommended
All right✔
never received the goods. it always shows received by local agency but response from store was very prompt.
Well received
Thanks to the store ساستخدم product and tell Rayi
Is not very efficient.
article identique a la photo rien a redire
This product smells chemically
just your generic sleeve pretty big doesn't fit me made for US market firm material not for me but may be benifical for others
Under my experience.
This is actually perfectly!!!
Larger size
Arrived good. Already used and recommend
Super)))
A little awkward.
Thank you
Order received well before the expected date compliant product I recommend
Wife remained davolny)))) I recommend
ok
Unfortunately item was sent back to supplier as my country doesnt allow this :(
Perfect enjoyed very attentive delivery very fast within 20 days required
As described. I give him 4 stars because it took him so long to get there, and in that time I ended up with the couple I was going to use it with. Now I'll have to wait.