SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received. Thank you
Cool thing. For a change will do. Silicone is soft and quality. There is no discomfort from him. The packaging is normal.
All as picture. It's okay.
Faster than I thought
Poor quality, deformed when shipment.
My girlfriend is delighted!
good store
top
It was not a discrete package: the mailman could litteraly read what it was.... please next time just put on "toy" instead of "clitoris stimulator" on the outside of the package...
El material es muy suave y se mueve muchísimo, además vino con varias partes dañadas
I never get the goods! They do not dispute resolution. I don't get a refund! I will not purchase here again! Strongly recommend to take every precaution
Great
Goods didn't come
Thanks for the fast delivery))))
норм
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Мягкие, упругие. В деле пока не пробовали. Доставка быстрая.
.
Difect didn't come much.
заказ шел 2 месяца, на месяц дольше, чем ожидалось.
Quickly came
All norms are flexible
Beads like beads. Quality, do not tear smell no, to the touch pleasant
Finally!! Long time, almost 2 months. But is as the pictures. Thank you.
Товаром не довольны, был порван
Thing class did not expect such I will buy other toys in this store
As in description
As in description
Exactly like the image
Very soft, but for this money
Not recommend
it stuck in my anal :(
very big. very nice
I didn't get it.
Twice ordered and did not get the niraz
looks just like picture. it took 3 months to be delivered.
It's what the photo looks like but it breaks at little time of use
Why write on the package "anal toys" I do not know, why don't you just write "sex toy" or "toy" idiots.
The goods are interesting, took on sale. Delivery is very pleased. Arrived about 10 days.
exactly as the fellas described lmao
The goods did not come. Track wasn't tracked. The money was not returned to everyone! No more shop!
The order did not reach. Money returned
Timing I do not write because of the setting with the Crown, the package is whole, the toy itself without damage
Two weeks before Peter came all as described, soft elastic fabric, but the dark color after a long use, karoche all OK
I was hoping that it would be with an extension. Only small fumes. Under your short fingers you have to put balls to make a full prostate massage.
Came late, I think because of the pandemic. The product corresponds to the description.