SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All qualitatively, quickly reached, though, ordered one color, came another
Very small
Nice thing
feels good, powerful. sometimes it turn off when turned down too low. power button is on the body, so when it turn off, you have to take it out to turn on again.
I would upload a picture but don't know how from my keyboard. I got the product just as it is describes in the picture. I have not tried it as I am giving it to a guy friend I will let you guys know what he thinks as soon as he tells me
Cool vibrates
To St. Petersburg, the parcel reached 9 days. Everything works properly. Vibration is powerful and very loud.
The parcel was 14 days. The goods look like in the description. I recommend the goods and the store.
good
Visually good. Everything works as it should. When installing the first time on charging Ku-Ku it is necessary to press the wire and plug the plug. Very hard for the first time charging is inserted. In general, the material is pleasant to the touch. The remote works without failures. In principle, it costs its money.
super
Well recovered quickly works well but not yet test
Arrived in less than two weeks. Package was undamaged, and it had no identifying remarks on it. Vibrations are powerful, and the material feels good. The remote seems to have pretty good range. Overall very pleased with purchase.
Works properly
I arrive very fast well packed thanks to the store I recommend
Cool very intense frankly I like. Delivery is fast
Lack of proof
Hello, received the package with discretion and it's nice, it is pleasant to the touch and the dimensions correspond to our morphology, we tried it and we have had good times, thanks to the store and good day and good health to you and your loved ones.
Anomaria
Really good product and works
delivered in 7 days from order to uk. toy is nice for the price, but frequency doesnt go too low, vibromotor is cheap, but strong. will do the job wife says, will see.
Good garlic. the girl is happy.
очень прикольная штука, жене понравилось. вибрация ощутимая.
Remote is not working
good!
Its a little small but ok, very fast shipping!
Goods received quickly... thank you
The battery on the Pult is not working
Interesting thing, you can buy for fun
Remote control is not working.
Cool jokes are well packed! Thank you!
Remote does not work
Very fast and good quality
Vero good item! Work very well!
The toy is cool, but it turns off periodically and does not respond from the console. Only pull out "from there" and again turn on, which is extremely uncomfortable)) whether it is pressed by the sphincter, or buggy the keychain. Also fell off the holder, glued to the epoxy, now Ugh-ugh))
Excellent goods, keeps inside very good, 100% does not fall out like many others.
Norms
Very fast delivery and good comfortable product!
good deal
Arrived in NN in 10 days
Cool, very powerful and the size is the most. Came in 5 days
Приобретал для девушки. Все функционирует прекрасно. Пришло относительно быстро до СПб. Спасибо.
Доставка до Приморского края почти месяц. Пробочка супер , материал нежный, Без запаха, очень понравился , уже испытали все скорости. Всё супер ,не шумный. Входит отлично, не большой, даже сидеть удобно. рекомендую. Отправка сразу после оплаты, упаковка хорошая нечего не прощупывается и не видно. Для разнообразия в с.....се самое то.
Excellent.
Immediately did not work the remote control, the batteries were in the kit, worked three of the fifty taps. Could not yet unscrew to charge from USB. Vibration is strong, switching modes without remote is problematic and not convenient.
All perfect excellent presentation, comes in very Father's box fast shipping
Corresponds to the description.
It's a little quiet. In description, the store wrote a masager for m-yaziv
More precisely it does not happen!!!
The order was delivered quickly, but not the one that was ordered.