SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very small, it is very tight
Arrived super fast, in good condition. It is fair as the description says, good quality materials for the price.
Shvidko came, sorry rozmir is small, not vir (angry scorash for everything
Very small
zòr
Arrived well packed. The battery is working. Remove the protective film from the battery before writing in the reviews that does not work!
Hi. I have accidentally hit the wrong button to say that I received the parcel. Can you please tell me when the parcel will be in Namibia
Very fast delivery. Goods exactly as described. I am very satisfied, I recommend it.
Kind of small have not used yet
Took a while to come but cute , interesting,
Small Battery
Fun ;)
Excellent strong vibration my delighted couple
It’s nice…it makes more buzzing then vibrating, but its doing its job .
Without packaging, they were huddling with the box. Duge the first delivery.
I arrived in about 10 days, super fast, I had a power problem but the very kind store immediately solved my excellent service problem
Everyone is working!
Super!
100% Works
the primary circle is really small and tight.
Excellent item for late night fun
OK, run well and pleasant for my wife
It vibrates loudly but my partner is squeezed a lot :(
Very good work, hoop inside is very small, I do not know on what miałaby fit but this greater meets your function and nice vibrating.
Very small ring, it didn't work.
ok
Nice!
great
Works, we'll check in.
Very rich...
wow!
Much smaller than I expected. The smaller loop is very small and very thin, barely fits over the shaft. Bigger loop does not fit over whole "package". I am not much bigger than average. Shipping was slow.
Perfect
Sound shit
Vibrator does not work
Very well purchase thanks
E X C E L L E N T! Thank you!
cool but small
Very small :(
Maybe a little tight, though is really strong!
. ..... Too small .....
Very narrow does not extend properly
Everything works.
It’s ok
too tight
Very small hole
Hard rubber, but stretches-the main thing when removing anything superfluous does not tear off)))
It looks good I like it
The button does not work. Vibration does not turn off
Everything came perfectly packaged!