SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good purchase
Very satisfied
Great product!!! I order not for the first time! The store always clearly collects the order. Shipping fast! Delivery too, to St. Petersburg 2-3 weeks! I'm happy! Thank you! I will buy more!!!
я не получил посылку, а спор закрыли почему-то.
The order did not come, but the money was returned.
bardzo długo czekałam, ale nie wiem jak wygląda
never arrived
Very fast delivery, everything corresponds to the description, I liked the goods, thank you to the store
Upper garters on the neck are sewn wrong, probably "on an ambulance." You have to change it. Everything else matches.
On order-everything is OK. But only while the order took place, I broke up with a girl for whom he is intended :)
towaru nie otrzymałem, ale pieniądze zostały zwrócone po otwarciu panelu dyskusyjnego. Nie wiem więc jakiej jakości jest ten strój i czy rozmiar jest prawidłowy. Zamówiłem następny i wtedy ocenię ten produkt.
Not bad
Very bad quality..Not recommended..
bardzo dugo czekałem na dostwę przeyski ponda 3 miesiące produk zgodny 100 procent
It's okay. As on photo
Thank you very much, it all came. Everything is very good.
It doesn't look bad. I ordered S. size approached. Although here it does not matter much. In Omsk there was a month. They did not communicate with the store.
No products does not buy friends
Everyone is happy.
You can say all right. Size of course on thin, but norms. Thank you
The parcel reached Moscow for a month
very nice...
Interesting outfit, fans of such things will definitely like it) I have not dressed yet, but I think, that the husband will appreciate) the quality is so-so, but who will look at the quality))) the apron itself will pass on any size, the panties are shallow, on my hips 94 sat norms. Sending waited for days 5, arrived the parcel in Kharkov for 3 weeks, took from Ukr. Pochta.
Fast shipping
Knows. Friends asked me to order. Came, gave and did not ask.
Arrived way earlier than expected. Everything is perfect
Beautiful Thing! For 330 rubles so is the charm!
Super!!! I did not even expect!
Soft cap
Good looking still not tried
Excellent suit, threads do not stick out, I just liked it. Fast shipping. Thank you store!
Got only one thing to put on wrist, panties big on size s but quality is good
Items arrived super quickly! Item exactly as shown in picture! Really cute!! Excellent store and will definitely buy again!
Chic
ok
Is fine
This never came
Everything came up, the husband is delighted
great! it fits till XL! the fabric is a little bit thin and the headband has no frame gets flattened on the head!
Very good costume for your money.
The goods came within a month. In the photo, the underwear looks better, in reality, very thin, transparent fabric, not very high quality seams, stitched not exactly, a lot of sticking threads, but in general will come down. Chepchik was not needed, because I have a car, and you can use it only if you make a high tail as in the photo.
M
At 40-42 panties
I didn't get the order, but if the refund
Identique à la photo
Good quality. But small.
rapide et sérieux
костюмчик классный за свои деньги.
все хорошо, качество хорошее
I didn’t recieve it