SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery of complete.
I recommend it, shvidko it was delivered...
Very good, perfect quality, like real. I already tried it - great!
Super good, l
Workmanship out of ten fine, can make more fun between husband and wife, quality is super good
The quality is very good, it is also very cool to play, very powerful
Arrived all in perfect condition, now and only Test and enjoyed my new ^_^
It's an excellent product. I suggest you buy it.
The packaging is also very secret, the material is also very satisfied, praise
According to the description! the packaging is anonymous, without any hint of the contents! Thanks to the store for your privacy!
Garna ichrashka, Poki cholovik to rattle rokiv, tsiy Maliy, Cope))
Shipping was very fast. The packaging is generally unmarked and everything is super secret.
Product is as described and you get what you ordered. It feels real. Looking forward to using it.
Very nice product, awesome for the size!!! Soft to the touch and very verisimilar. Satisfied. Arrived ahead of schedule.
It's great, the wireless remote control function shock function makes it satisfactory
Better than I expected.Fast Great service. I recommend for the price it’s awesome
After used very like, wireless remote control is very convenient it, press the button on it, and the suction cup adsorption ability is very strong, very firm will not fall!
It was also well packaged when it was delivered, so you couldn't tell what it was when they put it in the post office
It's so well designed, so real, just the right size and strength.
The workmanship is very meticulous, and there are many different modes to choose.
It works very well. My partner really liked the surprise.
And it's very refreshing and cost effective, kudos.
It's super, functions all work. Very realistic. The girl is delighted.
It is the second time I buy this vibrator, not because the previous one was defective but because I lost the charger and did not know how to look for a spare. It's great, after acquiring it I completely abandoned all the other sex toys I had because it's just wonderful, you can use it only in the clitoris, introduce it, use it while you are penetrated, it's wonderful, I've had better orgasms using it with my partner and alone, I love, I would buy it a thousand times more, the love of my life. Fast shipping.
The product has not been tried a soft texture, the same as in the picture.
super fast delivery!apparently they have a warehouse in CA. which is great! the product is great as described, happy customer 10++ stars!!
Product is great touch beautiful I would recommend it to everyone that I enjoyed it very much
Amazing. Will buy more as gifts. Highly recommend, fast shipping.
It is well packed. Not palpable. No smell. Silicone is good. It works
It looks and feels realistic, and the wireless remote control function is also great, I really like it.
Good product I recommend it, I arrive early and very discreet
The packaging is discreet. The remote control was great and the vibrations were strong
good goods all came whole, everything works properly
Very good product, excellent quality according to the characteristics and fast delivery
Highly recommended. The product is very high quality, realistic.Super fast delivery.
The package is private.The delivery service was great and the product arrived way earlier than expected
It's very hard for me to please, but it's the best thing I've tried anyone. Take! You won't regret it.It looks realistic, very sturdy, and has some weight.
very real. Good quality and details. As is it in the photograph .Thank you store!
It's too big for me..so he's cool..his wife loves it..on her
Good product. Exactly as described, realistic, medium firm, comfortable to the touch. The gait diameter is smaller than the nominal, you can not worry about privacy. The dildo itself is packaged in an airtight bag of non-stick material.
I received mine in less than 24 hours after placing the order. all I can say about this product is wow. I tried it immediately, and it was fantastically awesome. a very big thanks to the store
SuperI took it for a gift, it came in boxes, everything was pratsyu
I am a person who pays attention to privacy, and when I received the packaging, the product was wrapped in a black bag, and there was no information on the package that would reveal privacy, and I was satisfied
the product is working properly, the vibration is strong, and the heating function is perfect
This is the best order that suction cup, just as it is possible by the way. By past vibration, it can in different modes.
Fast shipping, good packaging, completely invisible inside from the outside, no "dildo" or "vibrator" on the packaging, this is my favorite toy
Everything is wonderful, it is packed that you do not dig, it works perfectly.
The store was very kind and the packaging was very discreet.
Vibration is good, but the clitoris does not hurt at all. If you want the clitoris to go too, then you absolutely do not need this vibrator. I am too small due to vibration sensitivity, and people here are very sensitive and suitable for such vibrators
All functions are included separately. There's nothing complicated about that. Even though I read to whom that comes broken, if there's no brains, then yes.