SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, very soft material, excellent quality and shipping arrived on time.
Super soft and squishy toy but smaller than I expected. Nice feeling (texture might feel rough on beginners).
The small is tiny
A little bit small
Awesome. As described.
With a good lubricant, riquizomo slips in my añal area, recommended 100%
Good product meets the proportions I recommend
I haven't used it but I'm a small woman so I have small hands. it's 8 inches long (I ordered the XXL) I compared it to another toy I have, which is 9in.
love it💕
Everything in excellent condition only that does not come very discreet
Product same as the picture, good material and shipping faster than normal
I like it lovely
It is smaller what I expected since I ordered size L, but quality is good.
Very soft and flexible with a delicious texture, I will buy the largest version
very nice material and accurate description. appears as on the pictures. feels nice
Very good material and size, highly recommended
lindo
everything is as described. quality is good. shipping time was fast. delivery time was great. prices unbeatable. would buy again.
Complies with the description. Very good size and feels pleasant to the touch
Cool thing, for a change. As described, feel nice and not too soft.
Excellent product, the shipment was not discreet as it is only shipped in one bag.
Generally good, but the bend interferes-it would be better if it was even. And a slight inaccuracy of the size in the picture: the 4.5 is written in the center, although there are 4, and 4.5 below. Came to Ukraine quickly, in a week and a half
toooo small
It is a good product, it has good texture, it feels that the material is good, I am uncomfortable it will take my product to arrive for 23 days
I bought the L and the vdd I expected it bigger jajaj but from there outside the packaging was great, security seal I was excellent, I would recommend that they put the measurements in cm and yap 10/10
It would be bn if it was delivered to a box📦🤔Hahahajaa in the bag clearly felt it was🤣
Very good. Fast delivery
Very good product somewhat indiscreet at the time of delivery but the rest is excellent
Brazilian warning: has been saying on the packaging what is
Excellent to expand its foundation.
I love it, super easy to use, it adheres well to fupeefucies.
😃
Spectacular to insert into holes, moisture is suggested
An excellent product, the shipping was fast better than I certainly expected the best shopping experience fully recommended
The material is of good quality and is a good toy😏
genial
It would be good if they have the product in dark color, since the transparent takes color, I thought the product was bigger but it fits what it offers🫣🫣
Very good quality, exactly how pictured. And the product is very soft and squishy, not at all hard or uncomfortable. Although the proportions mean this product may not be good for beginners, if you get what I mean 😉
smaller than expected, good should have purchased larger
As in the photo, I only thought that the bottom was windy type but it is not so much.
most for your money.
Its just okay
Has a chemical smell to it which doesn't go away after a few washes.
Overcome the eseptarivas is big not suitable for beginners buy the XXL, it feels very soft to the touch .. I recommend a good lubricant for use
Not used but looks good and flexible
looks good can't wait to try it, get the box they recommended it'll save u the embarrassment
looks exactly as described in photos. ultra fast shipping, very impressed.
Good quality for the price.
the tip is bit pointy so be careful at first
Way smaller than expected, which is probably my fault. It’s curved like the picture, doesn’t lean over or anything weird. Suction definitely works well, no complaints. Has the tentacle spots coming out, so provides sensation there and progressively builds up to the base. Awesome product.