SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
But nice product that forced us a little to control with the controller. Its texture is realistic. The color is not full black. A tasteful product. It provides ejaculation. Packaging was good. Came a week early.
My wife thinks the vibration is great but she says it unfortunately doesn't feel real. So unfortunately it's not for us. Size looks great but is just very hard and you don't have the feeling that it is a real part but just a toy. But it's taste thing.
More than 10 different vibrate in moderate and large!
Great item...did not try it yet...but all works fine...great if you using the app...fun,fun,fun!!!
Great
is OK
Great product
Thank you i receive this item lovely
Very strong telescopic action :) Though advertised as having a rocking function. Upon inquiry, the rocking is only attained from bending the shaft and using vibration. It didn't seem to want to bend, and I didn't want to break it. Havn't really tested the heating function. Remote also uses a unique 27A 12v battery. Delivered to Canada in about 2 weeks.
It’s the great thing i’ve ever tried.
Duge class, Bagato functiononal, idealni rosmiri. Odina is not skinned, I know such a battery. Nagrav pratsyu, rustle in the regional regimes and vibruk regional regimes. Raju. Photo do not give dodati, Mabut shop do not want to show the product (
It's tough because it's thick. It's very satisfying.
really good! I don't usually wrote reviews but this is worth it
Too big...
wife like it
The product come very fast just in 15 days and was all okay and packed very well.
Very very good, the telescopios the app works so good! And the vibration have so many options
Nice but slow delivery
I’ve bought other two before from other stores, different from this one and they were bad quality. This one is great quality, strong motors, the app works fine. The best you can find!
Works well... but I think it is very rigid in the part of the mechanism, only the first 5 cm is smooth
Everything works perfectly. The vibration is not particularly felt but the mode is different perfect. good suction cup and good size
Not dumbed. Pidysriv Duge dovgo rozriva and Tse tylki head. The circles of the defense will not remember. In the blind all OK. Troches are a problem when they turn on, there is a need to get on the button.
Just buy it.
Bigger than you think
It's fast וכבר Noosa… it perfect
At first glance it seems to work perfectly as described. It's a bit noisy and the heating doesn't seem to work. I will come back after the first test.
All good but it does not come with the manual to download the app
It feels real. The vibration is good, and I'm satisfied
Fast shipping... sooner than expected
Compliant Article. Fast delivery. Thank you store.
Congratulations came all right. I'm still giving it away. I believe you're gonna like it.
So steady.
Packaging was amazing and it looks realistic! I’m excited to try it out! I’m sure it’s great.
I arrive much earlier than expected, it works well and meets what was promised
Came super fast (all puns intended) many functionalities
good one
Wonderful, just great. It only took two weeks and a couple of days to arrive, so it came much earlier than expected. The product is at another level without any doubt. I bought it for the comments and ratings and I confirm, it complies with everything described, you can use it with the app on the cell phone and it has countless speeds, connect with music, videos, draw, shake the phone and you can give someone else access to connect too, its design is realistic. Really nothing negative, I love it and it's amazing, ultra mega recommended
Very well made, good quality. My wife loved him. It's really funIn bed, shower.
The wife and happy the package and arrived fast
Product of excellent quality
J'ai pas vue la remote
Wife is just delighted, from such a toy. She said it was left to buy a chastity belt, for complete happiness.
Works very well
ok
It works well. I recommend it. Good ~ ^ ^
Great product. Soft to the touch, not hard material, compared to others. Use six months
Send super fast, received in 9 days, excellent item, pleasure +++ it replaces a man a lotThere is a switch just below the testicles, remember to turn it on, it will work perfectly…, it does not see wellThanks to the store for his explanations
no individual box
My wife is very happy, she enjoys a lot
ottimo