SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice size color have in time
I didn't spit with the seller, I didn't need panties, and I didn't know it.
Super fast delivery, top goods, very happy again, thank you very much.👍👍👍
I loved excellent quality😍
The quality is good
I have ordered more times
Very good and quality product. ordered another 46 rubles L Sits perfectly. Thanks to the seller.
really good quality
The quality is excellent, small. M fits S
Articles in accordance with the photo. Very pretty colors, exact colors like the photo, nice to wear.
👌
Trimmer Duge shvidko chank
Very good quality, highly recommended.
Duge Shvidka delivery, Garna Iakiste, small.
Very small, the measurements are very short, ask for much larger than the abitual.
Arrived fast, great quality.
Super. Recommend
I recommend the seller arrived very quickly and everything is fine
Women will be matched, they will be more important, they will be more important in this seller!
Nice thank you
I think they are small in size, consider. Which is nice to insert it, unlike other models bought for Ali. Visually match the seller's photos provided
pretty fast shipping compares to most stuff on this site. Happy with order!
Excellent quality, better than I expected... arrived much earlier
Panties. Having a Colori, I am correlated. The soldiers were $1. I will be easier! Took rosmir L
I ordered a set of 3 pieces, the blue shorts have a stain and it does not wash off, all three on the tags are size L, but they are all of different sizes one is larger, others are smaller.... The quality is normal, the seams are smooth and enveloped.
I expected a little bigger because I ordered size L… are low, dug and width of 2 fingers on the side.
Very pretty
Garna yakiste.
Super quality, I am satisfied.
Cool seamless panties Came for 2 tizhni Recommend seller!
Yakiste Garna, rozmiri trohi Little
The deputy came in 10 days. on the viglyad that for the dot Garna yakist. rozmir pidishov, took L for about 100 cm. I recommend.
Wife fit and look even better on her :)
A little smaller than normal but beautiful
Great qulity for this price.
M'yakenki, without threads, coming to the til. On the hips 90 I was a rozmir L
Rosmir little.
Great. Fast delivery. I recommend it.
Excellent quality. I loved They didn't call me to receive, my neighbor was leaving by chance
Good quality corresponds to the picture very fast shipping I recommend the seller