SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great toy! Keeps in good shape and gives mood to both partners!
I don't think this product is worth the money I spent the vibration doing nothing.
It's OK!!
Excellent product, a very small packaging box but very good product.
Very fast delivery in Moscow within a couple of days. Vibration is good, not too loud. The sensations are not that they are very strong, but for a change the very thing. Presses well, does not press. In general, I recommend.
Not badly works well and good pleasure
It's made big, it's lazle when you install it as it should
Very good product. And pretty yummy to ....
Very good
It was hard to wear at first, the vibration is good
Looks good, I haven't used it yet, but I think my wife will like it.
Everything works, thank you!
Not what I expected
Thanks
not so bad
it's very quiet but the vibration isn't very strong even on the highest settings.
Thanks
I'm still using it ~ ~!!!
The thickness of the colaken is correct.
Take it, of course it is more for the girl, but it will not be superfluous)))
Rtes good product
Worked great first use. Long wait in postage but seems worth it so far ☺️
good~~~
Quality product.
The size is too big to taste.
buzzed my wife til she passed out, almost came buckets.
Good
Came late, i think the delivery firm made a mistake. But fully satisfied with this
perfect
Used it 3 times. The 3rd time it was used the battery stopped working put it on the charger. Charging light came on charged it, it would not turn on, tried charging 3 additional times. still will not turn on.
Very Fast shipping this is My first time getting My parcel at my house in 3 days from aliexpress
Very good. Excellent vibration. Fast Delivery
The product is all the characteristics. It's good, it's old, it's not good, it's not like it (in the sets of the magnet, charging.
Great addition for solo play or partners. Battery life is good. As described by the store. Feels great.
Works as it should. Vibrates about the same as other ones I’ve gotten before.
10 work days, many modes to choose and good shape
Great product works as described but last one only last 3 months
Great ring
Good product
Works as expected, is becoming one of my favourite toys.
The size or the vibration is all right.
Fast Delivery
Received quickly and walks perfectly!
the cockring feels so good and bigger the delivered fast
The delivery came quickly. It's fun stuff. Like a late minute on top Those of you who say this is big Good to your opponent. Even if I'm a woman, I'm saying this is big. I don't think I want to do it with people.
Perfect, matches the description perfectly
This is a great item, it feels amazing
I recommend this store to everyone. The product arrived in 2 weeks, the same as the picture and the description is also the same
works great, gf loved it
Five stars store store quality packaging and fast delivery all works