SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If it comes to you with American mall and they use Urban express to deliver orders, their very poor urban delivery service say they bring you the order when they don't actually lead you to deliver
This is incredible, I know it looks like another comment with 5 stars but it is the truth, it vibrates very strong but in a good way and it feels so good... It is the first time that I buy this kind of thing and I am not disappointed, if it is also your first time, I recommend it completely, you will be totally satisfied, I love it♡
I got this product 7 days early and loved it
wow!!! exactly like the duscreption.
Very beautiful....nice
Great
It's a beautiful thing. Long keeps charge! Very high quality!
The product as is. Excellent.. Good packaging arrived ahead of time item as is in announcement. Thanks
looks great.
Product did not come with discretion in the package
Very very well
Received with great intrinsic speed. Appears to conform to the advertised product description. To try to decide
wooww exactly like a picture
Yakiste is good. Bagato is invidious. Pidsvitka😁. Recommend seller👍🤝
Thanks for the very prompt delivery. The product of excellent quality. Good seller. Good delivery company (Omniva (Post11) ).
The break-up came for 11 days. I didn't sleep with the seller, I would use it at the stasosunka. The goods are kind, down-to-earth.
The color is beautiful and very soft, the shape very well, just try😊
Arrived fast and meets the description, nice size.
I loved, size and functions super well
Arrived faster than expected, it works at the 100
I haven't used it yet but it looks good quality and arrived super fast
Arrived earlier than expected. Looks complete and the instructive is very clear about the speeds and function. Comes with charger cable and dust protector
It is the first time you bought it will be a matter of checking how it works
has 10 vibration types, for the licking part as well as the dildo part, works really well and does the job !
High quality and pleasant to the touch. Delightful and fun.
The same value for the dot. Mat rizni shvidkosti TA Ruhi. I am an ulcer-Tse a witch. Comfortable rosmir.
Excellent
Its bigger than I expected, works and is powerful.
Any product or service that is free of any manufacturing defect, deficiency or process variation is considered to be of good quality. This is achieved through a comprehensive process of quality assurance and standards.
At first it was a little incomprehensible and then I figured it out. Well vibrates I think it will not be wasted money.
Article arrived slightly late. Excellent price quality ratio. Not tried yet.
Excellent article my friend liked, the packaging comes very well is very discreet the truth if I recommend it, if you want to have fun with your friend or girlfriend
Good quality, it is very soft to the touch, has several vibration speeds. Equals the post. Arrived early. (Mexico)
Very well wrapped, my package arrived earlier than expected, 10/10
Very fast delivery. Where the week is. Wife assessed)
Charm my partner
Excellent Product
The product is the same as the photo, but I was sad. When I went to call to carry burned on the spot. So I don't know where I'll find another charger like it.😊
Very good product, excellent quality
strong definitely would recommend
wife loves it
My wife liked it a lot, the only problem I'm having is that after her orgasm she turns on the side and sleeps and forgets her partner
Excellent product adapts quality Price recommended
It is very soft, almost silky and the size is very good. Comes with a sachet/case to store it and with the magnetic charging cable. In my case I asked with a box and everything came very discreet, in addition to bringing the manual.
Very quickly I am very pleased with the very high quality doing the beauty work beauty beauty I am very pleased thanks to the seller recommends warmly
Very good, better than expected, fast delivery.
It is very big I recommend it
Arrived very well, very nice packaging and nothing damaged. The product very good quality works perfect 10/10
The parcel is stable, the product is good. I think it is very large, the vibration is powerful, there are many modes. due to the fact that it is long, the tongues do not reach the right place😄Wireless charging. incognito package!!!
👍Ultra and usb charging