SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, better than expected, fast delivery.
It is very big I recommend it
Arrived very well, very nice packaging and nothing damaged. The product very good quality works perfect 10/10
The parcel is stable, the product is good. I think it is very large, the vibration is powerful, there are many modes. due to the fact that it is long, the tongues do not reach the right place😄Wireless charging. incognito package!!!
👍Ultra and usb charging
10 out of 10 meets perfectly and has a very durable battery, apart comes with its storage bag
10/10 ideal size and somewhat strong speed but is manageable
Product is of great quality, but the store says it sends with packaging and discreet information. But look at the photo as it came… more discreet impossible
Duge class thing!!!
Perfect, I'm doing very well
The parcel arrived ahead of time. The packaging quality is good. The product is of good quality, it feels good.
Quite efficient device the truth seemed very good for the price, I barely arrived and I want to use it
Very good product. It arrived in good condition and in the expected times. Is an article to recommend.
Arrived super fast and in a discreet package. Which is seen in photos
ok
The product is as they show, the material is soft, feels very good vibration modes, more than I expected I loved to buy it again, the size is good, and for the price is great I give you a 10 out of 10
The product arrived as expected in time and form
Good power and as described
thank you x
I haven't used it yet. I can only say that I arrive very quickly and that the box is as seen in the image. Once I try it I leave more comments
Very easy use, vibration various and strong, the size is good except for the tongue which is a little small for my taste.
Super good I tried it and was top I recommend
Dorzilo, a little bit of a fly crab... Vyzkoušeno, VŠE funds like Má
Really good
Equal to picture
It is good, it did not try at the vicoristanni, ale zzzovni Tse wow. A number of bombs, a fee for a dot-tik, a magnetic charge, a touch of details, a skin and your own shvidkist and tact.
i love it
The de gift to the person is tied
Delivery is discreet I ordered it with Box there. Image is on the Box. Works very well. Many different positions
I loved it, but the C spot part stopped working a month after I got it ;-; I don't know if it has to do with the quality or if it's just a bad batch, though. I wish there was a way to fix it 🥹
10/10, it is wonderful, the size and thickness is good💓
Received it I bought it for someone as a birthday gift
everything is ok 👌😊 my wife is very happy and my work is much easier. It is very hard to make her happy. but since she got the vintator she very calm. even the house is more clean
Should not send the description of the contents on the packaging
It is recommended. The wife likes it. Charging is also convenient. It's good.
Stinks
It's bigger than I thought, easy to use, soft, beautiful and powerful vibration
This gift was very appreciated
It's for giving, I don't know
Snow duuhe Garno😍Ale it took pity in the zimʼyatiy box, if you would like to be nadinine pakuvannya. And so everything is super, the device will be good for him🔥🔥🔥
I loved it, it's my first time using vibrators and I was fascinated🤩Amoooooooo it is so rich k no kiero stop using it, compreeeeeeen will not regret it is what better
I tried it and it's very good. Of course nothing replaces the real one, but to be imitation of a real one it works. It took very little time to reach chili. 7 days.
Fully as described. Very pleasant to the touch and good size. Haven't tried it in action yet but I think to like it very much
She tamed the variant with the box, the prigs are not ears. It is hot, it is a part of the skin to be regulated on the back, it is a Bagato regime. Odrase of trohi to be a slight unfathomable smell, ale Vin Mau for an hour to wake up (I sit on TSE). Dovzhina is a major part, my yak dolonya of the middle rozmir, and not zalitous, and not wild
Bien
I APPLY TO GET INTO YOUR LIFE was writing on black box we received the package was delivered on time the product was in working condition.You get manual on Chinese and English maybe is that what they need to fix but all in all we are satisfied with purchasing this product.Dildo is made from good quality rubber silicone and is working well.
Excellent quality good product
My partner is charming🫶
Good, but it's a pity that the vibrates with the movement of the air have disappeared (or I can't find it yet). Here the tongue on the clitoris works, which is more sensitive and even the clitoris hurts after a little. But at the lowest speed is quite good
I loved I recommend it 100% good size and good power