SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as described, delivery to Moscow 12 days, in the case did not try, but the vibration is soft.
очень понравился
Product came perfectly as the description, arrived in 20 days in Brazil
The goods never came, but the money was returned.
All excellent, but delivery 3 months is something
Ой невероятно приятный на ощупь еще не включала но на вид приятный, большой нравитсяя
The goods did not come to me. First, the track number was not correct, it was not possible to track the goods. Where the store sent it, a big puzzle. Wrote to the seller repeatedly asking for the correct track number, which she did not answer. Also several times asked when the goods will come. What the seller also did not once and did not answer. The function of opening a dispute for some reason was not. I am very not happy and demand to return my money!
товар не пришёл. деньги вернули.
Great thing
Buena calidad
Corresponds to the description
Did not send
Excellent quality. Good performance, size according to advertising
Soft Material to the touch. Not very good quality is appreciated. The vibrator works when the batteries are introduced, as it has no switch on and off. In general it does not seem like an excellent product to me, although the soft material does.
The goods never came. Extended delivery extended. And that's it.
Thank you to the store all came quickly and the goods are very good
I did not receive the article
Gggg
Not received
Order did not come please return money
Accidentally clicked confirm the order, hoped for the honesty of the store. The goods never came! I do not recommend anyone to order here ((plus, very long shipping
Thank you, I liked the goods. Corresponds to the description
It looks like a description. Long went, did not track. It came in soft not transparent packaging. To the touch is pleasant, not very noisy ....
Very good product, arrived fast
product never arrived, store refunded all money
Sent on November 23, received on February 7, for a very long time, was not tracked, it was a miracle given at the post office, and then because the complaint to Moscow was was Nak The quality of the goods is good.
Norms
I didn't. But the money was returned immediately
Like on the pics. Good.
The goods didn't come.
Пока не проверяли
Everything works fine, the material is pleasant to the touch, the only negative is delivery almost 3 months
Bath
I feel a little uncomfortable writing, but it's fine. Silicone is removed-quickly dries. By vibration, too, everything is good. Price = quality, no words! True delivery is long :(
The goods were very long. Did not track exactly, but in the end it came. Was packed in an envelope, I.E. He said goodbye. Description corresponds.
Same as the photo
The goods have not come
Excellent.
The goods for their money, excellent. Unfortunately came without vibration, but the store returned some money. The star did not shoot. Packing leaves much to be desired. But I do not care, in the mail quietly took)
The item arrived very late. There were no instructions or anything with the item. It wasn’t only in the envelope for shipping no box or package. Very small and cheaply made. The material was very hard plastic. There where no notes or anything about the product just the envelope it was shipped in! Very disappointed and will not order from this store again
OK OK
Disgusting, the parcel did not receive, very not satisfied
It's okay, it's working.
Not much big but it is Not critical, upper material is soft
perfection! really good stuff! I bought it for second time. and I love the size
Upset, broken. Works only at maximum speed and then it is necessary to keep the regulator constantly, I.E. The problem is in the power regulator. And so simpotny. Went long to St. Petersburg, about a month
Very small, the wife was a little upset. But in general, like, said "norms". Norms and norms, especially for their money
Material excelente, muy buena calidad, es suave y tal cual la imágen, muy satisfecho!!
Товар не получил!
Flimkovat, batteries are inserted tight, respectively will arise and problems when replaced. Very long delivery, longer than 2 months to Ryazan.