SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We already have several dilators and plugs in different measurements, for our sex games, so this one suits us very well, the material is very appropriate and highly recommended, to facilitate anal dilation of your wife or partner, the delivery was quick, just 30 days to reach canarias-spain
Great. Slight struggle to get in but she said felt tight and full once pushed in. Would buy again.
It is of good quality, soft on the outside and firm on the inside, has no visible edges, it is very well manufactured. The chosen size is small, you could wear it to anyone even if it is affixed.
The xl and really big but its pass
nice an big cant wait to try it
good
great quality and it was shipped pretty fast. love it :)
As shown
Is smaller than pensassi but on the other hand measurements are explicit. Avr
Medium-cut
Good qulity. No smell.
Product quality, not like the discretion, could have been in a box more BLZ
Very good, reasonable price and fast delivery. Thank you
Good
Razoável
Very good product
bom
Why write about compliance in the description, if the parcel says bead plug and the size XXL is specified? Packed in simple thin cellophane bags, it's good that in transparent did not pack. Everything else corresponds to the description of the goods.
Bad packing normal package
Excellent quality. Exactly as described.
Order was lost. Got refunded. Order again.
Nothing but a padded envelope like packing.. No box, no indications of any kind. It's come in record time and looks like good material.
Good product
Its actually real small. The diameter is as described, I just thought the product would be bigger.
Is really great, who is beginner will work, but is very soft to touch and format that facilitates penetration.
Leg leg and normal шожка. The end drops can probably was used and the скругленнее. And you can do. As well as tyazhelenkaya
Good but too small
great quality
What is certain that a kargo poşetiyle arrived, was not in box, and product flexible not very hard
Олдомаегллтиии
The XXL is the size of a large tomato, its good quality except the T bar is quite flexible, so for experienced players you may end up swallowing it up
Good quality, runs smaller from than imagined.
Very well made product. This one is quite big and took some getting used to. Once on can be worn comfortably under jeans.
Interesting
Acceptable quality with good touch
Very good. Fast shipping
Delivery in 2 weeks not tried yet
Very small
Fits all and super fast shipping to Germany Thumbs up
Fantastic material
Beautiful, and very soft to the touch. Really great
The thing is cool
ok
Foot short
Huge. But beautiful
Wow it's so big I don't know if it will fit but I'll give it a good try.