SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend
Ordered on March 20 received on March 28. I am satisfied with the order, everything works, if it was quieter it would be super.
The goods arrived quickly, within 2 weeks. Everything corresponds to the photo. I advise the store.
Everything, as described, the product is very good and quality, the delivery is completely anonymous.
Víc než jsem čekala, suprová Věc
I am in the capture, Duge krutiy pristrya, noutdoor material, all modes of pratyut, the remote control of the city.
Corresponds to the description. The girl is happy.
Cool thing! Everything works as it should) it came quickly
The goods came quickly. It's like the description. Magnetic charging works, but you just need to put and do not touch. The remote is working. A review will be added later.
Very powerful toy
Girls, it's fireworks! Even for food like me. Definitely recommend.
Super!!!!
Perfect
Perfect, just like the description
Lovely shop, stores, everything came on time and good quality. Thank you so much
Received quickly, it works
Lethal thing! Even for a fussy as I, vibrator Super fire
Powerful, kayfovo. A second. First worked for two years, dead forever.
Goods come faster than it was stated. It works, charging and complete control. Work as described in the instructions. The fact is not checked. As a check-will add a review))
Five Stars fast delivery, and fantastic item
Goodyear
I hope it will last longer than the first
My wife trembles still before energizing. So real class the part. Especially during intercourse with both goes off like a mitze cat
I recommend, very good!
About
Disappointed, no box
Excellent thing, works for 5. special thanks to the store for the battery in the remote! Definitely the best seller on Ali!!!
All Super
Fast shipping and works perfectly, all very well
Super Amazing toy
To the store Thank you, well packed, in a week has already been in place! Seller 5
The sucker doesn't work.
I'm gonna put the five stars on it because my wife came in a few minutes and loved it, but it's not very quiet, the sucker in pretty loud sos, the one to play on the street you must be alone and there will be a lot of noise.
The packing is big pupyrka, Box No. How to give it now? It is better not to buy from this store. Long delivery to c-pb, more than a month, in the mail still lost for 10 days! All Horror!
Fast shipping. Excellent. Everything works. Thank you.
Very powerful. The controller works correctly, choosing which part you want to power/modify (sucker or vibrator)
I'm very satisfied
Delivery to Ukraine 25 days, good quality goods are pleasant to the touch, the vacuum works well, how heating does not yet understand. In general, I'm happy, the goods are good. And separately thank you store for good packaging recommend
The goods are excellent. I came very quickly, much earlier than my appointed term, it's straight Plus. Packed goods are absolutely anonymous, there were no questions when issued. It works noisy, but not too much, the power is good. The only thing-confused the choice of the charger. Magnets are powerful, but the chance that it will fly off the charge is. In general, very satisfied.
Everything works, it came in time, the description corresponds. Packing is very good, do not ask to try and so on. I advise the store.
The product fully corresponds to the description. All modes work, charging goes without problems, although Magnetic. About the feelings in the case .. I did not like it, I feel weak, too strong outside, too much
Super. Shipping fast.
In the RB about a month went, the quality is excellent as from the German shock))) by the way, the size of the Chashi that inside was perfect, although I thought that that orgasm to be in any weather))) such a toy must necessarily be in the wardrobe of every girl, I recommend the store
Not clear impressions .... Wow-as most write here, I did not experience... All functions work, the only one really liked that with heating. For me, there is so little length, but these are already individual features (my height is 180 cm). It came quickly, in the box and there is a brief instruction for Russian. Recommend do not take...
Delivery is very fast, 12 days. Everything works. But the vibro is loud.
Everything works fine. The model is pleasant to the touch. They haven't tried it yet. If that-I'll add to the review.
Everything matches.
The parcel was on the way of 72 days, but at the place did not reach. After + 15 days could only challenge the refund. Thank you to the store for returning the money.
The goods came very quickly. It was well packed and it is of good quality. Thanks honest store
Everything works