SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in 20 days. Without box but in very good packing. Remote control with battery. Everything works. Quality fire
The parcel came well sealed nothing was parted everything works, the parcel is satisfied
Solid and big. I'm not happy with the purchase. Blizh failed.
bom d+
Super shipping recommended
The goods came well packed! More than I expected. Haven't tried yet
Everything is fine!
Good product
Качество хорошее, испытания прошли успешно, супруга довольна.
All as in the description
ótimo
sehr schnelle lieferung
The parcel did not reach, the money was returned.
Came for a week by courier home, thank you store
Everything is super
Its function performs. The instruction did not come to me, so I had to catch up with myself .. I will describe the sequence of actions so as not to sit like me 15 minutes 0. Charge "device" 1. pull the paper from the remote 2. press the button on the device itself, up to a short vibration and turn on the light on the button 3. include the remote 4. press the buttons, actually. The top button is for suction, the bottom for the process itself. So far, everything works, and is normal. The only negative is magnetic charging.
Everything is fine, it came quickly to Moscow. Took it to 5post. Charge, clip the power button on the vibrator itself, then on the remote and choose the mode. I'm not wow :) But norms)) noisy, but not louder than a massager for the face)))))))
Um...
Wife really liked
Cool thing, quality. Thank you
Girls, you can take it. Tarabanite so that teeth knock. For rosugrev the most that, but with a man not to compare. How good that our Musk we have. It's been 20 days since we got to Ukraine. Seller sent instantly"
зверь
Yelled like a tractor, glued terribly.
Conform to the description, works but not test, fast delivery
The goods came quickly. About 2 weeks to Moscow. Matches the photo. I did not use it, I did not check it for work.
no heat but amazing toy!
It's funny. Noisy of course, but it was expected. Smells like rubber. Hit the delivery, in the evening on September 30 ordered-on the afternoon of October 4 received. And courier to the door!
There are no complaints from the user, and how good it does not say, everything works fine and correct
The goods came very quickly. Weeks for 2 literally. In a box with a remote control. In the case is good, but it is very difficult to press the button. If the remote will sit down will be difficult to switch mode.
Just delight, noisy, but the feeling is intractable, and the pulse, which immediately has a battery, greatly facilitates the process, plus there is an instruction for Russian, which is is is
Everything is fine. In addition, the invoice indicates that in copobka
regular
Gostei valeu
Посылка пришла быстро. Игрушка классная, материал очень приятный, без запаха. В использовании очень интересна, до пика не доводит, но ощущения очень приятные! )) Весьма шумная. пульт работает в пределах квартиры или 8-10м на улице, дальше, теряет соединение. для разнообразия, рекомендуем )
Well, he is delightful) to apply in public places do not even hope, everyone will understand what you are busy with. I do not know whether it is necessary to describe the technical characteristics, whatever, the main thing is that it delivers a wild high))
buen artículo aunque bastante ruidoso
I'm very satisfied
Cool toy, for a change you can take.
Equally works etc.
ok
отличная вещь.
Amazing toy!
The order was delayed on the way for 3 days, externally-such as in the picture, until I managed to understand how to use it, immediately turned on. With the store did not communicate
Very good product of very good quality, really soft to the touch and very nice... It was delivered very quickly to France, it is very easy to use, and the instructions are in French. By cons I find it very noisy but it still does a lot of effect, pleasure I really recommend this product level value for money is the top, you will not be disappointed at all
As described, it arrived in less than 10 days. Excellent purchase.
Riquísimo
everything exactly as described
Cool thing. On the street you can walk with her, not particularly audible))
The girl is delighted ....
Super!!! I recommend with a remote!